Cigna Client Engagement Manager - Regional - Houston, TX in Houston, Texas


Role Summary

Responsible for consulting employers and brokers in thedevelopment of strategic health improvement plans, spearheading customerengagement initiatives, coordinating all open enrollment activities andeducating customers on being a better consumer of healthcare. Coordinates withclient manager to ensure needs are met and potential problems are averted.Keeps client manager informed of account status and opportunities for expandedbusiness. Makes on-site presentations to existing and prospective clients to educateand inform.


-Engage and provide employee communication/health/wellnessstrategies to clients regarding their purchased services. Develop and implement health and wellnessprograms/initiatives to ensure clients are receiving maximum potential savings(examples include developing and implementing strategies to increase HRAcompletion, Cigna Home Delivery penetration, etc.).

-Manage client wellness fund that is provided by Cigna (ifapplicable). This may include arrangingpayment to vendors and purchasing qualified expenses for clients as needed.

-Participate in Broker/Community activities to promoteCigna.

-Handle, refer, or delegate complex questions, issues, andproblems to appropriate Cigna resources on a wide range of products as theyrelate to the assigned book of business.

-Achieve the team business plan objectives, both in supportof the implementation of new plans and in identifying and responding tocustomer needs.

-Partner with the Client Management team in the developmentof client-specific strategies and in the pursuit of growth opportunities andhealth promotion activities.

-Identify opportunities for product penetration of existingaccounts, potential sales of ancillary products and strategies to maximizemembership.

-Conduct analysis to identify account opportunities and torecommend strategies that address client-specific needs to improve the team andorganization’s results.

-Serve as SME to clients on health related products andprograms for clients in relation to the assigned book of business.

-Partner with Client Manager and Client Service Executive toproactively educate and provide recommendations to customers regardingprocedural, legislative and other changes affecting them.

-Support the achievement of customer-specific performanceguarantees.

-Identify internal procedures that adversely affect customersatisfaction and drive improvements in concert with internal resources.

-Coordinate with client manager to ensure needs are met andpotential problems are averted. Keeps client manager informed of account statusand opportunities for expanded business.

-Conduct on-site presentations to existing and prospectiveclients to educate and inform on products and health promotion initiatives.

-Order all collateral needed for open enrollment events andassist broker/client in development of open enrollment presentations. Conductopen enrollment sessions with clients.

-Maintain knowledge and expertise in all products, programs,services and enrollment activity. Effectively articulates and demonstratesCIGNA's capabilities and tools in the marketplace.

-Drive customer engagement in Health Advocacy programs.

-Provide supporting marketing materials to client forimplemented programs or wellness strategies. May require creativity at times to design custom communications that fitclient needs.


-Proficient knowledge (min 3-5 years) in health care /health management / managed care business; to include many or all of thefollowing: product knowledge, underwriting, risk and financial analysis skills,marketing processes, sales practices, account management and knowledge ofadministrative operations

-Bachelors degree highly preferred

-Successful track record and/or possesses clear aptitude asa leader, administrator and negotiator

-Ability to manage through systems and influence direct andmatrix partners to deliver

-Exceptional relationship-building skills

-Strong presentation skills

-Demonstrated planning/organizational skills; ability toplan for both the long and short term; ability to work on many issues at onceand to prioritize work

-Demonstrated ability to develop strong workingrelationships with matrix partners in the organization; ability to leveragematrix resources to drive deliverables

-Previous account management experience highly preferred

-Ability to obtain necessary licenses


US Candidates Only : Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. If you require a special accommodation, please visit our Careers website or contact us

Primary Location: Houston-Texas

Work Locations: 2700 Post Oak Blvd. Houston 77056

Job: Sales-Sales Supp & Client Svcs

Schedule: Regular

Shift: Standard

Employee Status: Individual Contributor

Job Type: Full-time

Job Level: Day Job

Travel: Yes, 25 % of the Time

Job Posting: Oct 17, 2016, 1:12:59 PM