AIG Contact Center Customer Service Rep in Houston, Texas
Contact Center Customer Service Rep
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Full Time - Permanent
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The American General Life Companies (AGLC) customer service organization is responsible for servicing policyholder and agent inquiries focused on delivering a best in class customer experience. Each customer contact provides you with an opportunity to reach your goals and make an impact on our business. You will have the opportunity to do the following:
• Provide loyalty-building service to customers (policy holders, producers, internal associates and client companies) by answering incoming calls with a high degree of accuracy and speed, while consistently meeting key department performance metrics. • Provide a single point of contact for responding to case inquires related to status, selected data changes, required forms information and documenting all inquiries and any corresponding action taken. • Effectively communicate policy information and company procedures to all customer of the firm. • Answer a high volume of policy holder and producer telephone calls while pro-actively evaluating concerns, requests and problems. • Perform all transactions necessary to satisfy requests using the multiple computer systems and productivity tools. • Meet or exceed all performance contact center metrics for the position.
Required Skills, Abilities & Experience: • College degree or 4 years related business experience required. • Customer Service or Call Center experience a plus. • Advanced interpersonal skills. Proven ability to interact successully with internal/external customers. • Must demonstrate a high energy level and a positive attitude. • Make real time decisions in a fast-paced, high-volume environment characterized by ambiguity and change. • Must take initiative and act independently in appropriate circumstances. • Life insurance industry experience preferred not required. Shifts are 7:00 am – 6:30 pm with flexible start times.
American International Group, Inc. (AIG) is a leading global insurance organization serving customers in more than 100 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.
Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com |