MD Anderson Cancer Center Coord, Lead Services-Brain and Spine Center in Houston, Texas

Coord, Lead Services-Brain and Spine Center

Location: United States, Texas, Houston, Houston (TX Med Ctr) at

Healthcare/Business Support at

Ambulatory Operations 900127

Requisition #: 109453


The primary purpose of the Patient Services Coordinator position is to provide and coordinate all tasks associated with patient services within an ambulatory setting; including but not limited to patients scheduling, physician and clinic template maintenance, and processing the accurate completion of all charge capture activities. Monitor, train, evaluate and coach/mentor Patient Service Coordinators

Key Functions

Patient Interaction

a. Greets, orients and answers questions.

b. Advises patients and family members of available services.

c. Schedule patient visits, physician appointments, diagnostic tests,

procedures, and treatments.

d. Assist in maintaining a safe environment for patients, co-workers, and


Communication with patients and multidisciplinary teams

a. Transcribe and coordinate physician orders.

b. Communicates pertinent information regarding appointments, scheduling, and

necessary preparations to patients, families, physicians, team members and

other patient care areas.

Record Maintenance

a. Prepares and maintains appointment templates and/or patient records

electronically and/or manually as directed.

b. Updates relevant patient information in order to maintain an accurate patient


c. Responsible for the security and confidentiality of patient information at all


d. Handles and processes a complex and varied series of documents and


Financial Activities in accordance with established departmental processes

a. Reviews and reconciles patient charge documents.

b. Enters technical charges as needed.

c. May collect and reconcile cash payments as needed.

Technical expert/superviison of PSC staff

a. As delegated, will supervise the clerical staff within the Center by providing

front-line oversight to workflow, assignment, scheduling, charge capture

provide input in recruitment/selection, annual or periodic evaluations as well

as in other disciplinary processes.

b. Functions as a technical expert and resource for the Center for the on-line

scheduling system, charge reconciliation and other systems related to the

work of PSCs in the Center.

c. Acts as role model for PSCs and supports center’s senior management

Customer Service

Use effective customer service skills to meet the needs of patient family and staff

High school diploma or equivalent. Four years of health care experience to include two years of supervisory experience or two years as a Patient Services Coordinator, Unit Services Coordinator or Inpatient Services Coordinator at M. D. Anderson. With preferred degree, two years of health care experience on a one for one year basis.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.