Avanade Inc. CRM South Central Lead (Dallas/Houston) in Houston, Texas
Avanade is a joint venture between Microsoft and Accenture founded in 2000 to bring business technology services built on the Microsoft platform to enterprises globally. With the release of Dynamics CRM 2013, Microsoft has heightened the importance and expectation for CRM solutions. As Microsoft's leading Dynamics CRM solution provider, Avanade combines extensive implementation expertise, leading practices, and user experience design with the strength, stability and power of Microsoft Dynamics CRM software enabling companies to maximize the business value of their CRM Solution. Across the globe and in multiple industries, Avanade helps enterprises create superior customer experiences, deepen customer relationships and maximize business agility.
Business & Commercial:
Strategy - Set and execute a regional strategy for CRM as a member of the Digital Market Unit leadership team to achieve growth targets and organizational goals. Enable the regional team to execute the strategy in their market. Champion Market Unit integration across Digital, Technology Services, Cloud and Business Applications related capabilities. Support regional Account Planning efforts through partnership with regional Business Development Leads, Technology Innovation Architects (“TIAs”), Market Unit leadership teams and Account Leads. Provide CRM strategy and delivery subject matter expertise for enterprise-level business development pursuits. Help shape, review and approve deals at the regional level. Responsible for supporting CRM deal shaping within the Region, including pricing and resource estimates for projects. Set relationship development strategy and lead relationships with our parent companies and other partners for the growth of the regional CRM business.
Financial – As a member of the extended regional leadership team, ensure CRM practices and team contributions help the region meet P&L targets. Operations – Work with the Digital Market Unit Lead to establish CRM team operating principles and procedures consistent with Avanade's business strategies, policies, and objectives.
Delivery - Manage and/or support effective delivery of CRM related projects. Ensure adherence to Avanade’s program delivery methodologies under the guidance of and collaboration with the Regional Delivery Management Lead and Digital Market Unit lead. Leverage the skills, capabilities and assets in the region (or other regions/SLs/Area) to meet commitments made to clients, while ensuring regional CRM teams deliver the contracted solution at the agreed upon terms, cost, schedule and quality level. C alignment between client needs and Avanade strategy, creative and technical practice capabilities. Develop and maintain breadth of expertise in appropriate Avanade assets and solutions. Provide input to Avanade's engineering team on development and maintenance of intellectual assets.
Function Coordination - Enable regional Sales, Direct Channel, Talent Communities, and account leadership teams to effectively leverage the CRM team in order to realize regional objectives. Provide CRM team leadership to drive the growth and development of the regional CRM team new business opportunities, skills and capabilities, expertise and delivery success.
People & Organization:
Assist Regional Capabilities Lead in CRM Region hiring, staffing, and career development.
Implement practices and discipline to manage employee utilization.
Contribute to chargeability management for the Region.
Accountable for the CRM team's competency development plan based on current technical and solution readiness vs. Regional sales and delivery demands.
Work with Digital Market Unit Lead, Territory Executive(s) and Regional Executive to determine priorities for staff positioning on customer projects, business development activities and internal investments initiatives.
Implement performance management processes to develop, reward, and retain high performers, and coach or manage poor performers.
Work with Regional Capability Lead to ensure workforce meets training and certification targets.
Support the career and performance management program and processes for the regional CRM team. Contribute to maintaining and strengthening the Avanade and Regional culture and identity to foster a strong sense of connection and belonging. Ensure the demands of the business are balanced with a positive and constructive employee environment.
Promote continuous knowledge sharing and re-use of best practices across the Region and North America teams.
Years of Experience:
7+ years of demonstrated managerial and leadership expertise; experience
7+ leading market development and program delivery
Postgraduate degree; technical degree, IT, engineering or related preferred
Business & Commercial
Expertise in articulating CRM/Digital value proposition, solution recommendations and key differentiators in marketing and business activities.
Executive level client-facing experience in growing and leading a medium to large scale, profitable technology services business, preferably within an international environment. Strong track record in developing and managing regional organization's operations to meet business objectives and strategies. Professional sales management and alliances management experience Driving business development and marketing. Managing a customer portfolio of accounts. Complex channel management. Highly developed understanding of vertical markets and a variety of industries. Demonstrated managerial and leadership experience. Excellent personal leadership and communication skills in a high growth and highly demanding enterprise environment.
Consulting /project-based background:
Experience in assessing and managing the opportunity and risk associated with large scale andcomplex consulting projects. Demonstrates a proven track record in developing and growing long term, high value senior management and executive-level client relationships.
Strong technology and digital solutions depth:
Experience with CRM and digital technologies and related project implementations. Specific knowledge and experience working with the Microsoft product line, specifically Dynamics CRM. Experience with non-Microsoft CRM solutions and general multi-channel Digital technologies. Ability to guide and direct internal teams and client teams in development, production, and promotion of solution offerings. Demonstrates a high degree of integrity, credibility, and character.
Microsoft Certifications (preferred)
Additional Area, Region or Service Line specific requirements:
CRM Sales – CRM Program Delivery – CRM Team Leadership – Digital Strategy – CRM Solution Provider – Finance and P&L Management – Experience Marketing – Experience Strategy – Experience Contract Law – Conceptual Understanding - People Management in Professional Services – Expertise Microsoft Technology – Experience Professional Selling – Experience Program Management – Expertise Quality and Risk Management – Experience Government Relations – Conceptual Understanding Media Relations – Experience Start-up Business – Experience Growth Business – Experience Mature Business – Conceptual Understanding Alliance Management – Expertise
Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, sexual identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.
Requisition ID - 40709
Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for our clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.