Comcast Customer Experience Rep (Repair) in Houston, Texas
BE THE VOICE OF AWESOME.
More Than a Call Center
The Front Line to Customer Happiness
When XFINITY customers call with a problem, it s up to you to help set things right. Which means you ll need to be equal parts empathizer, negotiator, troubleshooter and techie - a think-on-your-feet multi-tasker who s able to turn any situation around - and close the call with a smile.
XFINITY S Customer Service Account Executives are the all-around, front line customer resource, handling everything from technical questions about our products and equipment, addressing billing issues, promoting and selling new products and services (including XFINITY HOME), and generally doing whatever it takes to help our customers feel well taken care of and happy.
To succeed, you ll need sound judgment, strong tact and diplomacy, and the talent to think off-script to deliver the best solution in a timely, efficient manner. A high school diploma or the equivalent is required, along with the flexibility to work overtime, weekends.Fluent in another language? Certain locations have amazing bilingual opportunities available!
If you re ready to be the Voice of Awesome and you d welcome the challenge of providing exceptional support in a supportive, team setting, we d like to hear from you.
To get started on this new and exciting path, please use the link below to review the full job description and complete an application.
Comcast is an EOE/Veterans/Disabled/LGBT employer