Aetna Customer Service Representative (Multiple Opportunities Available!) in Houston, Texas
Req ID: 36200BR
JOIN OUR GROWING TEAM
Please note that there are multiple opportunities currently available for this exciting Customer Service Representative opportunity at Aetna in our Houston, TX office! This is an in-office position only, and in order to be considered, you must be comfortable with shifts between the overall office hours of 7:00am - 7:00pm CST, Monday-Friday.
We are currently recruiting top talent for our next class of Customer Service Representatives (CSR) in our Medicare Customer Service group located in Houston, Texas. Aetna Medicare Customer Service delivers innovative, proactive and compassionate service that exceeds our members expectations. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people.
Working Location: 14955 Heathrow Forest Parkway, Houston, TX 77032
Fundamental Components of the Customer Service Representative (CSR) position at Aetna include, but are not limited to:
Customer Service Representatives answer inquiries from our Medicare Advantage members via inbound calls, internet inquiries, and written correspondence. CSRs must be able to deal compassionately with Medicare beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience. CSRs participate in ongoing training and engage in self-development. The CSR must be able to work independently, honor commitments to our members, and collaborate with team members to create a remarkable member experience. The position requires the ability to efficiently navigate multiple systems while resolving complex issues as advocates for our members. Passion for providing exceptional customer service, effective verbal and written communication skills, and willingness to adapt to a changing environment are critical to success in this role. Prior experience providing customer service to the senior population, knowledge of medical terminology, or experience with health insurance plans is preferred.
Experience in a production environment preferred. 2-3+ years of professional Customer Service experience in a transaction based environment such as a call center or retail location preferred. Excellent attendance and punctuality are requirements for the position. Flexibility to work an 8 hour shift any time during the office hours of 7 am to 7 pm. Overtime including weekends may be required.Additional key skills for success: ability to multi-task to accomplish workload efficiently; analytical skills; ability to maintain accuracy and production standards; technical skills; oral and written communication skills; understanding of medical terminology; problem solving skills; attention to detail and accuracy; negotiation skills.
The minimum level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
Functional - Customer Service/Customer service - retail environment/1-3 Years
Functional - Customer Service/Call center monitoring & analysis - Inbound calls - call center location/
Functional - Claims//
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Job Function: Customer Service