Resources Global Professionals (RGP) Director of Client Service - Supply Chain Management in Houston, Texas

Do you prefer relationship-building to tactical execution?

Do you have a high level of business acumen and a natural enthusiasm for meeting the needs of clients?

Join our management team and contribute to our business as we continue to build a world-class professional services firm. Leverage your technical expertise, business knowledge and interpersonal skills in a dynamic, fast-paced environment. Create value at a high level. Exceed expectations. Satisfy your entrepreneurial drive as an integral part of our team of talented professionals.

Director of Client Service

RGP is seeking a Director of Client Service – Supply Chain Management (DCS-SCM) to join our Houston, TX practice. Under the leadership of the Managing Director, the DCS-SCM will play an instrumental role in growing market revenue through the identification and development of new target clients as well as management of existing client relationships. Our entrepreneurial culture provides the opportunity to own a client portfolio while working collaboratively in a team-oriented environment to achieve overall business objectives. The essential responsibilities of this role are outlined below.

  • Create market opportunities through prospecting, the identification and development of new target clients as well as management of existing client relationships. Consistently and actively participate in networking organizations and events solidifying the RGP brand and presence as a market leader.

  • Cultivate and expand business relationships through frequent communication and regular client visits, taking a consultative approach to defining the scope of projects, identifying business solutions, presenting appropriate solutions/qualified Consultants to the client, and negotiate billing arrangements.

  • Utilize exceptional client relationship and communication skills to deliver optimal service, identify future project needs, and achieve high client satisfaction.

  • Manage Consultant engagement schedules, minimize Consultant down time, and communicate regularly with Consultants regarding additional client needs and/or other appropriate engagements in the pipelines.

  • Ensure approved business contracts are executed by taking responsibility for the completion of all engagement paperwork, including the timely receipt of signed engagement letters and collection of receivables.

  • Stay current on new developments in RGP practice areas; contribute to the thought leadership of our company in areas of expertise, and engaging in practice initiatives.

  • Develop a strong understanding of our company history, philosophy and business model and effectively articulate our unique positioning.

  • Support local practice office and team goals by actively participating in strategy meetings, including Consultant recruiting and retention, marketing and business development efforts, and operational excellence.

Professional Qualifications

  • Proven performance in a client service related capacity, including a proven track record in business development, managing large accounts, leading teams and building external and internal relationships.

  • Extensive knowledge of RGP’s business model, service offerings and growth strategy. Capable of clearly and strategically positioning our business model and value proposition.

  • Experience identifying opportunities with clients, networking, generating leads and building lasting relationships with key executives at companies in the Houston area.

  • Strong communication skills, including the ability to articulate via the phone and in person.

  • Ability to negotiate and communicate complex concepts/business issues verbally and in writing to clients, Consultants and management.

  • Ability to prioritize multiple responsibilities/projects and proven ability to develop business relationships.

  • A high level of enthusiasm for building a business and a personal sense of urgency and capacity to overcome obstacles.

  • Thrives in a multi-tasking and fast-paced environment.

  • Minimum of 8 (eight) years of industry, Big 4, or consulting experience in the area of supply chain management.

  • A Bachelor's degree from a four year accredited institution is required.

  • Strong professional network in the Houston market is required.

Personal Characteristics

RGP recruits for talent, integrity, enthusiasm and loyalty. The DCS-SCM position requires raw talent, maturity, judgment and a hands-on entrepreneurial spirit. The candidate we seek will be resilient and tenacious; not be easily discouraged when encountering challenges and have the ability to motivate and influence others. Successful candidates possess an intellectual curiosity, constantly seeking new knowledge and approaches for achieving goals as well as the courage to try them. The candidate we seek will be ambitious and have high leadership potential.