G4S Secure Solutions (USA) Inc. Director, Strategic Accounts (Houston, TX) in Houston, Texas

Job Introduction:

The world’s leading private security organization, G4S, has an immediate job opportunity for an experienced Director, *Strategic Account Operations*. In this position, you will be responsible for the development, operations, and profitability of all physical and technological mall security services for this assigned Secure Solutions’ Client account. You will also coordinate the administration and specialized reporting functions that ensure quality customer relations. In addition, you will create and maintain reports that are generated, analyzed, and provided as needed per client contract and company policies. This information is communicated to the client representatives and field offices regularly.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Role Responsibility:

  • Interpret mall rules and regulations; present ideas both orally and in writing; organize and plan projects or events; formulate questions and generate thoughtful and reasonable answers to issues
  • Participate in mall security officer training; train and supervise others using easy-to-understand concepts and hands on experience; instill self-confidence and self-esteem in others
  • Personnel management; provide supervision to Strategic Account and Project Managers (e.g., oversee customer relations, ensure Physical and Technology Mall Security Surveys and post orders are updated regularly, and review disciplinary actions for consistency and propriety)
  • Project management; implement standard security operations at each client facility, and ensure compliance through quarterly visits
  • Contract compliance; ensure that contract-required training and screening elements for security personnel have been met; quality assurance and contract compliance
  • Performance / budget compliance; responsibility for the oversight of Key Performance Indicators designed to meet contractual expectations to include; tracking cost savings initiatives US wide

The Ideal Candidate:

Education, Licenses and Certifications Required
  • Must possess a high school diploma or foreign equivalent (e.g., GED)
Type and Length of Specific Experience Required
  • A minimum of 5 years of experience managing all aspects of security for a mall
  • Prior security-related project management experience in a multi-location environment with demonstrated ability to deliver efficiencies
  • A minimum of 5 years of experience in law enforcement and/or military experience
  • Work history to include demonstrated ability to organize and manage the process required to maintain compliance for licensing and training functions
Skills Required
  • Willingness to travel extensively
  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail
  • Ability to coach, mentor, and motivate
  • Ability to mediate conflict with tact, diplomacy
  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
Physical Requirements and Environment

*Environment: *Office

*Major activity: *Working on PC while sitting

*Physical efforts to carry out job duties: *Limited, to include some standing, bending, light lifting, and limited stretching and reaching

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer*and an Alcohol- and Drug-Free Workplace*

*If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.*

Job Reference: SS44854

Number of Positions: 1

Job Category: Strategic Management

Contract Type: Full Time

Salary: £0 - £0

Location: Houston, Texas

G4S Region: Americas

Country: United States

G4S Business Unit: Secure Solutions

Closing Date: November 9, 2016