24 Hour Fitness, INC. General Manager Trainee-Houston in Houston, Texas
General Manager Trainee-HoustonApply Now
Location: 00659 Houston Rice VillageSuperSpoTXAddress: 2500 Dunstan RdThe General Manager Trainee (GMT) ensures that all membership, fitness and service functions within the club provide the best member experience, team member environment, and achieve financial success. In doing so, the GM recruits, hires, trains and develops a diverse, high performance team that delivers on company goals and reflects its values.Job Overview
Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club.
Ensure that team leaders create a culture of service and team members consistently execute the service promise.
Acts as the key point of accountability for club financial performance and the club experience.
Responsible for the successful attainment of club targets (e.g. member service, cleanliness, revenue, and retention).
Models team expectations by interacting and observing members / team members, checking the details of member experiences, making recommendations and proactively solving problems.
Executes against a budget with specified revenue, expense, profit, and headcount amounts, and leads the execution of company programs and policies at the club.
Ensures that a standard operating platform is tailored to market conditions and reflects the 24 Hour Fitness corporate values, programs, and SOPs.
The General Manager directly oversees the following positions inside the club: Service Manager, Membership Manager, Fitness Manager, Facility Technician.
Essential Duties & ResponsibilitiesPlanning
Participate and provide club specific input into the development of the club P&L and operating plan. Set monthly club Membership, Fitness and Service targets.
Establish priorities and goals, including revenue targets for membership, fitness and labor for the club. Identify and plan the execution of improvement in the club.
Provide input and report monthly results to the DM regarding the club P&L
Staffing and Development
Recruit, interview & hire department managers.
Provide consistent accountability for direct reports through training, coaching, conducting planning sessions and performance reviews.
Provide final approval on the hiring / dismissal / discipline of all club employees.
Conduct weekly (or as-needed) club meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals
Provide developmental coaching and guidance for long-term career growth opportunities to all direct reports.
Establish a fun, safe, healthy, and community-focused club culture that delivers high member satisfaction and achieves maximum profitability.
Be a role model for member service behavior by walking through club and collecting member feedback to identify training and development opportunities for team members.
Resolve elevated club member concerns; conduct on-the-spot ‘lessons learned’ to prevent them from reoccurring.
Monitor club appearance and ensure problems are resolved expeditiously.
Perform regular review, edits and overtime approval in the Company’s Time & Labor system.
Ensure company and divisional SOPs, programs and promotions are efficiently executed.
Ensures safety of employees, members and club property.
2-3 years of progressive management experience supervising 3-10 employees.
3-5 years of broad retail/hospitality/service industry experience.
Experience managing P&L and trend reports, or demonstrated math analytical / ratio skills Knowledge of fitness industry.
High School Diploma or GED required, Bachelor’s Degree preferred.
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required.