AIG Medical Case Manager (RN) in Houston, Texas

Medical Case Manager (RN)

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  • Functional Area:


  • Estimated Travel Percentage (%):


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  • Employment Type:

Full Time - Permanent

  • Education Preferred:

Bachelors Degree (or equivalent)

  • Relocation Provided:


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Position Description:


Travel Guard is seeking an RN for a Medical Case Manager position in a 24/7/365 call center in Houston, Texas.

Travel Guard is an emergency travel assistance company, providing services to insured travelers who suffer illness or injury during their travels. The Medical Case Manager (MCM) follows the client’s case from the onset and monitors the medical condition until the client is cleared for travel either by commercial air or if medically necessary, air ambulance. The MCM must rely on education, experience, assessment skills, and critical judgment to make determinations that ensure the client is receiving appropriate medical care, or take steps to arrange a medical evacuation to the nearest adequate facility as quickly as appropriate for the acuity of the medical condition. Our clients travel the entire world and some cases present special challenges due to lack of resources such as local infrastructure, transportation, medical facilities, healthcare workers, needed medications, or supplies and remoteness of location.

If you are interested in working in a dynamic and unique environment using the skills and knowledge you have acquired as a seasoned healthcare professional, this is an opportunity you may not want to miss.

Responsibilities include:

  • Monitoring and managing medical cases, including medical evacuations, physician visits, and ongoing hospitalized cases worldwide;

  • In conjunction with the recommendations of the treating physician and under the direction of the Travel Guard physician advisor on-duty, directs assistance activities;

  • Exercises independent thinking and evaluates information critically in order to make appropriate decisions that directly impact medical outcomes. *Shift: 1900-0800 Three days per week

Position Requirements:

Qualified candidates will have the following:

  • Associate/Technical or Bachelor of Science of Nursing

  • Registered Professional Nurse in the State of Texas

  • Demonstrates personal expertise and knowledge in:

    Emergency / critical care clinical nursing (minimum of 5 years)

Out-of-hospital emergency care, aeromedical transport services, flight physiology (preferred)

  • Critical independent thinking and ability to multi-task in situations wherein the outcome is time sensitive

  • Effectively manages computer technology, typing and word processing

  • Foreign Language skills are a plus

About Us:

American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

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