Veteran Health Administration Program Support Assistant (OA) Dermatology Section in Houston, Texas

Announcement Number: JP-16-JLC-1797745-BU

Department: Department Of Veterans Affairs

Agency: Veterans Affairs, Veterans Health Administration

Position Info: Full Time

Location(s): Houston, TX

Open Period: 2016-09-09 to 2016-09-23

OverviewWho May Apply

Current, permanent employee at the Michael E. DeBakey VA Medical Center, or of the Outpatient Clinics, Vet Centers, Houston National Cemetery or a Veterans Canteen Service employee (VCS employees must be currently employed for 90 days) Read message below under "Who May Apply".

Appointment Duration

Agency Employees Only

Job Status

Full Time

Agency Marketing Statement

Vacancy Identification Number (VIN): 1797745

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

NOTE: This position is open only to permanent employees of the Michael E. DeBakey VA Medical Center (MEDVAMC), its outpatient clinics, and the Houston National Cemetery (to include Houston VBA employees; O/I&T, Vet Center, and VISN 16 Contracting employees serviced by the MEDVAMC; and MEDVAMC VCS employees permanently employed for at least 90 days). If you do not meet this area of consideration, you will not be considered for this position.

Job Summary

As a VA professional, your opportunities are endless. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to

VA encourages persons with disabilities to apply. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Key Requirements

  • You must be a U.S. citizen to apply for this job.

  • Subject to a background/suitability investigation.

  • Designated and/or random drug testing may be required.

  • Time in grade requirements

  • Selective Service Registration is required for males born after 12/31/1959.

DutiesMajor Duties

This full-time, permanent position, with benefits, is assigned to the Medical Care Line (MCL), at the Michael E. DeBakey VA Medical Center in Houston, Texas.

This position is located within the Medical Care Line and provides administrative management support to one or more assigned Sections within the care line (e.g. Allergy/immunology/Rheumatology, Cardiology, Dermatology, Genetics, Digestive Disease, Infectious Disease, Renal, Inpatient Medicine, Primary Care, pulmonary, Endocrinology, etc.). Incumbent is responsible for all routine administrative activities in support of the assigned Section (s). Performs other related duties as assigned.

The incumbent provides administrative support to the MCL and its management staff. Specific duties include, but are not limited to:

  • Collecting, entering, tracking, retrieving, and compiling data

  • Handling of no-show consult patients

  • Monitors patient access performanc metrics, and assures timely scheduling and access to care provided by the section.

  • Generating, coordinating, processing, and reviewing correspondence, documents, and reports

  • Coordinating and tracking office assignments to ensure timely reply or actions

  • Establishing and maintaining office filing systems

  • Evaluating administrative procedures and recommending improvements as needed

  • Tracks completion of training by assiged deadlines, maintains training records as required by VA and academic affiliates

  • Serving as a timekeeper

  • Receiving and screening telephone calls and visitors

  • Scheduling appointments and coordinating administrative details for meetings and conferences

  • Tracking and replenishing office equipment and supplies

  • Assisting with personnel management activities (preparing requests for personnel action, maintaining position description copies, monitoring follow-up dates for personnel actions, etc.)

Work schedule: Monday-Friday, 8:00am-4:30pm or 7:30am-4:00. No alternate work schedule available.

Position Description Title/PD#: Program Support Assistant (OA)/ PD # 3256-A

Qualifications And EvaluationQualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement

Specialized Experience:

Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-6) in the Federal service. Generally, specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities required to successfully perform the duties of the position. For this position, this may include specialized clerical or administrative experience - at the appropriate level - performing a variety of administrative support duties, such as: entering, collecting, and compiling administrative and clinical data; tracking workload and progress toward goals, objectives, and measures; preparing correspondence, reports, and other documents; coordinating meetings and conferences; and taking meeting minutes.

Generally, education is not creditable for specialized experience above the GS-5, however graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. Applicants who meet this exception must provide a copy of their transcripts (s) from an accredited college or university in order to receive credit.

Basic Requirement:

This position requires proficiency in typing and the use of office automation equipment and software. A typing speed of at least 40 words per minute is required.

There is no educational substitution for the GS-07.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.


Physical Requirements:The work sedentary. It requires some walking, standing, bending and carrying light items such as books, papers and files. Light lifting, under 15 pounds; light carrying, under 15 pounds; use of fingers; use of both hands required; near vision correctable at 13" to 16: to Jaeger 1 to 4; far vision correctable in one eye to 20/20 and to 20/40 in the other; hearing (aid permitted); and mental and emotional stability.

Time-in-grade: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-7 position you must have served 52 weeks at the GS-6 level. For a GS-7 position you must have served 52 weeks at the GS-6 level.



You will be rated on the following competencies based on your application for this position.

1.Ability to effectively communicate orally and in writing with people from varied backgrounds.

2.Ability to accomplish a full range of administrative support duties related to patient care, department activities, personnel support, equipment and supply procurement, information technology, training, etc.

3.Ability to understand and address patient and staff concerns.

4.Knowledge of computerized information systems in order to access and analyze data to include VistA, CPRS, word processing, spreadsheets, and various other data/information retrieval systems or methods.

5.Ability to compile and track information, identify and correct inaccuracies, and prepare reports related to the information.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

How To Apply InformationHow To Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Friday, September 23, 2016 to receive consideration.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

  2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Required Documents

All applicants are required to submit the following supporting document type(s): ·Resume ·SF-50

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:

·Cover Letter ·Other ·Transcript

Please use this checklist to ensure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s) indicating character of service, disability certification, SF-15 (if claiming 10 pt. preference) or if you are currently serving on active duty and expected to be released or discharged within 120 days; documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required for eligibility verification.

Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1797745.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.

What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regardingapplicant notification pointscan be found in the USAJobs Resource Center.

Benefits And Other InformationBenefits

VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:


supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Other Information

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information on about CTAP eligibility is on OPM's Career Transition Resources website.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position."

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.