Veteran Health Administration Program Support Assistant (Office Automation) in Houston, Texas

Announcement Number: JP-16-HBR-1466530-BU

Department: Department Of Veterans Affairs

Agency: Veterans Affairs, Veterans Health Administration

Position Info: Full Time

Location(s): Houston, TX

Open Period: 2016-08-23 to 2016-09-12

OverviewWho May Apply

Current permanent employees of the Michael E. DeBakey VA Medical Center in Houston, Texas, its outpatient clinics, and others as defined below

Appointment Duration

Agency Employees Only

Job Status

Full Time

Agency Marketing Statement

Vacancy Identification Number (VIN): 1466530

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

Job Summary

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to

VA encourages persons with disabilities to apply. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

NOTE: This position is open only to current permanent employees of the Michael E. DeBakey VA Medical Center (MEDVAMC) and its outpatient clinics, MEDVAMC VCS employees permanently employed for at least 90 days, permanent employees of the Houston National Cemetery and Houston VBA, and permanent employees of the following organizations serviced by MEDVAMC: OI&T, Vet Center, and VISN 16 Contracting. If you do not meet this area of consideration, you will not be considered for this position.

Key Requirements

  • You must be a U.S. citizen to apply for this job.

  • Subject to a background/suitability investigation.

  • Designated and/or random drug testing may be required.

  • Selective Service Registration is required for males born after 12/31/1959.

DutiesMajor Duties

This position is located in the Mental Health Care Line at the Michael E. DeBakey VA Medical Center in Houston, Texas. If selected for this position, you will provide general clerical as well as management assistance to the Mental Health Care Line Nurse Executive by collecting and analyzing data in order to prepare reports.

Duties and responsibilities:

  • Produces a variety of standardized documents such as letters and reports

  • Posts time and attendance reports on a daily basis for the designated nursing areas within the Mental Health Care Line

  • Collects, compiles, and/or tracks data and statistical information in support of the Mental Health Care Line Nurse Executive

  • Reviews documents and reports for completeness and enters pertinent information into an automated tracking system

  • Prepares, executes, and/or tracks program specific information such as congressional inquiries

  • Uses software applications such as Vista, Access, Excel, and Word, to draw information to prepare/assist in the preparation of reports

  • Assists in the planning, review, and reporting of data/statistical results of program/project studies

  • Performs basic analyses of data and generates a variety of reports

  • Maintains an automated system of program-specific data to track suspenses on items such as progress reports, compliance strategies, etc.

  • Provides assistance in the performance of manpower analysis, workload studies, or comparable work to meet the manpower analysis needs of the Mental Health Care Line Nurse Executive

  • Performs a wide variety of administrative tasks (correspondence and information control; obtaining and tracking equipment, supplies, and services; performing personnel clerk work; processing incoming and outgoing mail; receiving and directing callers and visitors; arranging records for storage, retrieval, and disposition)

Work schedule: Monday-Friday, 7:30am-4:00pm

Position Description Title/PD#: Program Support Assistant (OA), #9604-0

Qualifications And EvaluationQualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Specialized Experience:

Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-06) in the normal line of progression for the occupation in the organization. Examples of specialized experience include, but are not limited to: performing administrative and clerical work in a medical administration office; creating and maintaining files; creating and maintaining spreadsheets; collecting, compiling, and tracking various data; typing correspondence and reports; and reviewing and distributing mail.

There is no educational substitution for the GS-07 level.

Typing Proficiency: In addition to meeting the specialized experience requirements, you must be able to type at least 40 words per minute.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.


Physical Requirements: The work requires no special physical demands. It may involve some walking, standing, bending, and carrying of light items.

Time-in-grade: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-07 position you must have served 52 weeks at the GS-06 level



You will be rated on the following competencies based on your application for this position.

Competency 1 - Knowledge and ability to monitor and report time and attendance accurately for a large number of employees. Knowledge of guidelines, regulations, directives and VA policies pertaining to time and attendance

Competency 2 - Ability to effectively communicate orally and in writing with people from varied backgrounds tactfully and courtesously

Competency 3 - Ability to plan, organize, coordinate and prioritize work assignments made up of clerical practices and organizational processes. Ability to perform work assignments effectively with little or no supervision.

Competency 4 - Knowledge of computerized information systems in order to access data to include DHCP, LAN, word processing, spreadsheets, and various other data/information retrieval systems or methods. Knowledge of office equipment to include multi-line telephone and multi-work center copier.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

How To Apply InformationHow To Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Monday, September 12, 2016 to receive consideration.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

  2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Required Documents

All applicants are required to submit the following supporting document type(s): ·Resume ·SF-50

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:

·Cover Letter ·Other ·Transcript

Please use this checklist to ensure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s) indicating character of service, disability certification, SF-15 (if claiming 10 pt. preference) or if you are currently serving on active duty and expected to be released or discharged within 120 days; documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required for eligibility verification.

Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1466530.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.

What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regardingapplicant notification pointscan be found in the USAJobs Resource Center.

Benefits And Other InformationBenefits

VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:


supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Other Information

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information on about CTAP eligibility is on OPM's Career Transition Resources website.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.