Sutherland Global Services Quality Specialist in Houston, Texas

Sutherland Global Services is seeking an attentive and analytical person to join us as a Quality Specialist to be responsible for overseeing the quality of the process and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations

  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations

  • Keep Sutherland aligned: Support, create, and oversee proper documentation of processes and/or employees and ensure adherence to policies and guidelines

  • Keep management updated: Relay important information in the form of timely and accurate reports

To succeed in this position, you must:

  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.

  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

  • Be able to work in a fast-paced environment.

  • Be able to work in MS Office

  • Be able to efficiently manage time and keep track of multiple initiatives.

  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.

Req ID: 2016-29493