SRA International, Inc., A CSRA Company Systems Administrator - Windows in Houston, Texas
As the largest pure-play IT services provider serving the U.S. government sector, CSRA is where you can come to be successful. Take advantage of tremendous opportunities as you help us chart our path to industry leadership, and tap into our collective 90+ year heritage. With combined FY15 revenues of approximately $5.5 billion and nearly 19,000 employees, CSRA represents the coming together – figuratively and literally – of two outstanding companies: the North American Public Sector business of CSC, and SRA. Join us and watch your career take flight.
The Systems Administrator (mid level) reports to a Supervisor and/or Technical Manager and provides IT Field Operations support for 24x7 LANs and associated applications, peripherals, connectivity and end-users in a Service Desk - Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision. A certain degree of creativity and latitude is required.
Monitor the Remedy ticket queues, troubleshoot and resolve assigned hardware, software and LAN/WAN trouble tickets.
Fulfill Service Requests such as workstation moves, software installations and equipment configuration changes.
Verify with the customer that the issue has been resolved to their satisfaction.
Update tickets following a documentation standard template, stating or restating the Issue, Actions Taken, and Next Actions Needed.
Create Active Directory computer and user accounts.
Manage Windows Server 2012 configurations, security patches and applications.
Provide support for VPN connectivity via Cisco VPN client, RSA token and/or smart cards.
Consult and coordinate activities with Engineering, Security, and Service Desk personnel.
Communicate plans, progress, and issues in a timely manner.
Participate in the weekly on-call duty rotation, providing after-hours support to customers and supported equipment.
Support peripheral devices including scanners and printers.
Support mobile devices such as IPhones, IPads, BlackBerrys and Air Cards.
Support business continuity plans and site readiness.
Maintain system backups utilizing Net Backup, and regularly conduct testing of restored data.
Documents, tracks and monitors all problems and requests to ensure a timely resolution.
Consistently meets the service target objectives and ticket resolution rates.
Performs other duties or special projects as assigned.
Ability to communicate effectively with management and all levels of the customer’s organization to identify needs, evaluate solutions, identify opportunities for improvement and build customer relationships.
Demonstrated initiative with a strong sense of urgency and purpose.
Proven success in the development of customer-centric solutions.
Demonstrated knowledge of industry best practices and the ability to understand complex and advanced technical concepts.
Demonstrated success in customer service and relationship building.
Ability to complete multiple projects simultaneously, and in a timely manner.
Ability to work independently in a dynamic environment.
Comprehensive knowledge of operating systems and office productivity software (Preferred: Microsoft Windows, Microsoft Office, SharePoint, and Adobe Acrobat)
Familiarity with WAN devices, circuits, cabling, voice communication systems and facilities management.
Working knowledge of operating endpoint management tools (Preferred: BigFix, Tivoli, LANDesk, or Altiris)
Experience using IT Service Management software (Preferred: Remedy, HEAT, Siebel, Unicenter or ServiceNow)
Must be able to bend, kneel, stretch, crawl and lift or move up to 50 lbs
Preferred Education and Work Experience:
Bachelor's degree in Information Technology or related field
5 or more years of experience providing technical support in an enterprise environment
Professional Certifications: MCSE, MCITP, A+, Security+ and/or Network Travel Requirement: Travel is required and actual percentage depends upon location; Overnight travel - Yes
Location: This is a client side position in Houston, TX
Other Qualifications: Must be Clearable, Position of Trust, EOD
Driving Classification: This position is classified as a “Regular Driver”
Requisition ID 2016-10164
Job Locations US - TX - Houston
Posted Date 10/11/2016
Category Engineering - Infrastructure
Clearance Level Must Currently Possess No Clearance Required
Telecommuting Options Telecommuting Not Allowed
Clearance Level Must Be Able to Obtain Top Secret