Aspen Technology, Inc. Technical Support Consultant in Houston, Texas
Aspen Technology is seeking a Technical Support Consultant to join our industry leading Engineering software support team. The ideal candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards. The candidate will work with our customer base to resolve problems and provide consultation with AspenTech Engineering software such as Aspen Plus and Aspen HYSYS. This position requires customer interaction primarily through telephone, E-mails and remote desktop sharing.
-Assignments will be varied. Your time will be divided between solving customer technical support problems with our Engineering software via telephone/web, delivering high quality training on our Engineering product line, pre-sales consulting and other department projects as needed.
-Drive improvement in our Engineering software. Provide your own ideas and bring customer feedback to the R&D team to make our products better.
-Serve as a technical expert and provide technical leadership in several specialized areas within our Engineering technical support team after attaining sufficient experience.
-Develop and maintain Engineering training course materials and curriculum to include newly released functionality.
-Author white paper solution articles for publication to the user community through our support web knowledge base.
-Travel to customer sites if required. Travel is usually less than 25% and may occasionally be international.
Previous experience in the industry - 3- 5 years of experience required.
University level projects may count towards experience.
Bachelor's, Master's or Ph.D. in Chemical Engineering
Excellent verbal and written English communication skills.
Demonstrated ability to convey complex information in a clear and concise manner.
Aspen Tech is an equal opportunity/affirmative action employer.
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