WWP Veterans Benefits Coordinator - Houston, TX in Houston, Texas

Wounded Warrior Project’s (WWP) Veterans Benefits Coordinator will serve as the first point of contact for inquiries related to DoD and VA benefits, provide administrative support to a regional team, and assist WWP Benefits Liaisons in the development of Warriors’ claims.

  • Work within DoD, VBA, and VHA systems to ensure timely and professional care of Warriors

  • Provide effective, timely, and responsive customer service to Warriors, Family Support Members, and internal and external stakeholders

  • Manage, screen, and prioritize a high-volume incoming queue of program referrals for benefits assistance

  • Manage incoming calls and emails, vetting and responding to basic inquiries within a specified timeframe

  • Communicate general information related to VA and DoD benefits, eligibility, and evidentiary requirements

  • Work with Warriors and Family Support Members to gather evidence in support of claims for benefits

  • Provide regular updates to Warriors represented by WWP in open claims or appeals, and ensure that any questions and concerns about their case are timely addressed

  • Maintain and update records in WWP’s case management system (SalesForce)

  • Assist WWP Benefits Liaisons with claim-development, research, and advocacy in cases pending before the VA and DoD

  • Assist and participate in educational outreach efforts, collaborative events, and claims clinics

  • Other related duties as assigned

  • Outstanding customer service

  • Basic knowledge of DoD and VA Benefits, medical terminology, and applicable laws and regulations

  • Excellent organizational and communication skills

  • Ability to handle sensitive and confidential medical information with discretion and compassion

  • Ability to timely complete required assignments in a fast-paced environment

  • Self-motivated, positive, personable, and able to relate well with diverse populations and age groups

  • Organized, diligent, and able to troubleshoot, problem-solve, and prioritize

  • Proficiency in the use of Microsoft Office programs

  • Proficiency in the use of SalesForce preferred

  • High School Diploma/GED required, Bachelor’s degree preferred

  • Minimum one (1) year customer service experience required

  • Familiarity with military culture preferred

  • Salesforce experience preferred

  • NA

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Posting Title (External): Veterans Benefits Coordinator - Houston, TX

ID: 11513

External Company Name: Wounded Warrior Project, Inc.

External Company URL: http://www.woundedwarriorproject.org/