FedEx Services WorldWide Account Manager-International in HOUSTON, Texas

Company FedEx Services

Job ID 1802075BR

Title WorldWide Account Manager-International



State Texas

Zip Code 77095

Job Category Sales

Overview Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 300,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer. Here are some of the recognitions FedEx has received from the past couple of years: • FORTUNE Magazine: No. 8 among “World’s Most Admired Companies” and No. 1 in the delivery industry (2014) • Glassdoor, Employees’ Choice Awards: “Top 50 Best Places to Work” (2014) • FORTUNE Magazine: “100 Best Companies to Work For” (2013) • Computerworld: “100 Best Places to Work in IT” (2013) • Corporate Responsibility Magazine "100 Best Corporate Citizens” (2014) When 300,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click ‘Apply Now’ and tell us more about yourself.

Position Summary and Essential Duties Contacts segmented accounts to sell a variety of FedEx international services. Identifies opportunities for account growth and executes appropriate sales strategies. Develops supply chain solutions for customers and coordinates global implementation. Provides consultative support to other sales professionals on international selling issues.

Job Specific Information Develops and maintains strategic partnerships with assigned worldwide accounts. Identifies opportunities for account growth while offering customers a full array of value added services. Monitors competitor actions in each account to ensure that appropriate responses are formulated and communicated. Provides input into the overall account strategy in conjunction with the WWS director and is responsible for the execution of that strategy at the local level.


  1. Ensures attainment of revenue and margin/yield goals for assigned FedEx accounts by positioning the entire FedEx portfolio of services.

  2. Develops and implements a comprehensive strategy for each account that ensures attainment of all required sales activities to include sales calls, service calls, proposal presentations, quarterly business reviews, VIP trips, as well as any other sales activities.

  3. Establishes relationships with senior officer levels within assigned accounts.

  4. Develops and maintains account intelligence system that records, stores, and reports all selling activities, account information, marketplace and industry information, competitive information, as well as any other information necessary to accelerate and complete the sales cycle.

  5. Directs the development and implementation of sales and marketing programs within assigned accounts.

  6. Monitors FedEx companies' product quality and customer satisfaction within assigned accounts and implements the QDM process to improve the customer experience.

  7. Directs and/or executes problem resolution for all assigned accounts.

Domicile Location

This sales territory will be in Houston, TX. Relocation assistance is not available for this position.

Knowledge / Skills / Abilities Considered a Plus The ideal candidate should possess the following skills/knowledge:

  • Knowledge of FedEx OpCo capabilities and processes

  • Ability to plan and work on multiple major, often high-visibility customer and/or internal assignments concurrently

  • Assumes responsibility with minimal supervision

  • Strong communication skills including proposal, scope of work or operational plan development and customer presentations

  • Proficiency in data gathering, analysis and value quantification

  • Strong business acumen and interpersonal relations

  • Strong facilitation skills, working directly with customers at often high levels within their organizations

  • Ability to understand customer needs and develop appropriate solutions

Domicile: Houston, TX - Relocation may be available for this position.

Relocation Information Relocation assistance is available for this position.

Qualifications Bachelor’s Degree/equivalent. Five (5) years directly related commercial or industrial sales experience. Demonstrated ability to achieve major account sales goals. Strong human relations, communication and negotiation skills. Heavy overnight travel required.

EEO Statement FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.