Randstad Associate Operations Center Technician in Irving, Texas

Associate Operations Center Technician


Irving, TX

Date Posted:

Thursday, October 13, 2016

Job Type:


Reference #:



Randstad Technologies

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Associate Operations Center Technician


  • The Associate Operations Center Technician will lead and support the end to end system functions of the Operations Center organization: Monitor, Report and Fix any content acquisition, Transcoding, Transport, Delivery, Servers, CDN and Web Services.

  • The Associate Operations Center Technician is responsible for the surveillance of multiple video systems across multiple geographical areas.

  • The Associate Operations Center Technician, uses logical troubleshooting processes and implements documented break/fix actions

  • Responsible for remotely troubleshooting, testing, and maintaining video services applications, CDN, VOD, and Broadcast services.

  • The Associate Operations Center Technician escalates difficult issues requiring higher skills levels to Video/Network Engineers within team.

  • The Associate Operations Center Technician applies critical thinking skills to diagnose video impairments and implement documented break-fix measures.

  • Works closely with the Video/Network Operations and cross-functional teams to solve customer impacting conditions.

  • The Associate Operations Center Technician is a technical point of escalation for video events.

  • The Associate Operations Center Technician has knowledge in video system specific areas and surveillance that can effectively implement tier 2/3 documented processes and procedures.

  • Complies with Operations Center objectives, policies/procedures, work schedules, and reporting metrics.

  • Supports operational efficiencies and network performance improvements thru proactive surveillance and remote break-fix actions


  • Strong emphasis on hands-on video experience

  • Knowledge and operational use of video/network monitoring systems with troubleshooting and resolution experience.

  • The Associate Operations Center Technician will remotely troubleshoot and resolve video & network issues.

  • Strong interpersonal skills with emphasis on verbal/written communication, including the ability to understand technical information and relay in concise manner to stakeholders.

  • Must be able to remain calm and focused in stressful situations. This includes the ability to extract information using methodical troubleshooting processes focused on service restoration.

  • Possess cross-organizational skills that maintain healthy working relationships.

  • Good understanding of multicast IP video network architecture, data networking, system operations, servers and Web Services.

  • Requires working in 24x7 shifted operations environment.

  • Experience working with command-line based applications using a UNIX or Linux OS.

  • Background in performing and implementing video systems break-fix helpful. Familiarity with video monitoring tools, Web Services, VOD, and OTT video delivery architecture.

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