Citi Audit Manager - Consumer Retail in Irving, Texas

  • Primary Location: United States,Texas,Irving

  • Other Location: United States,Missouri,O'fallon

  • Education: Bachelor's Degree

  • Job Function: Audit

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 25 % of the Time

  • Job ID: 16065562


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Internal Audit is a global organization of nearly 2000 professionals covering Citi's global businesses and service to clients and customers in over 160 countries. Citi's Internal Audit division provides independent assessments of the company's governance, risk management, ethics and culture, and the internal control environment for key stakeholders including the Board of Directors, senior management and Citi’s numerous regulators globally. Internal Audit is a change agent within Citi aimed to enhance the control culture of Citigroup worldwide and thereby support senior management decision making around the globe.

This role participates in the timely delivery of high quality; value added assurance and audit reports for a portfolio of business activities, which meet the requirements of the Boards of Citigroup and Citibank, their affiliates and of Citi’s respective regulators, globally.

The Consumer Banking Retail and Mortgage BAU Team covers all aspects of the mortgage lifecycle and retail banking products, including originations, servicing, compliance, capital markets; risk management, operations, Wealth Management and Retail Product development.

Key Responsibilities:

  • As a seasoned professional applies solid understanding of internal audit standards, policies, and local regulations to provide timely audit assurance.

  • Contributes to the development of audit processes improvements.

  • Applies solid understanding of how internal audit collectively integrates with line management and control functions to accomplish the objectives of the function and the overall business.

  • Performs moderately complex risk based audits over the retail branch network, credit initiation, account opening, and mortgage business in accordance with corporate methodologies and professional standards, including drafting of audit reports, presenting issues to the business and discussing practical solutions. Experience in assessing technology applications is a plus.

  • Develop a strong understanding of the branch environment and the use of computer assisted auditing tools and techniques to increase efficiency of the examination process.

  • Completes assigned audits within budgeted timeframes, and budgeted costs.

  • Provides coaching to team members in all phases of the audit process.

  • Monitors the risk environment and assesses the emerging risks through the Business Monitoring process.

  • Recommends appropriate and pragmatic solutions to investment and Retail related risk and control issues.

  • Applies knowledge of key regulations to influence audit scope.

  • Develops effective line management relationships to ensure strong understanding of the business.

  • Pro-actively develops automated routines to help focus audit testing.


  • BS/BA degree or equivalent combination of education/experience.

  • MBA is a plus.

  • 10 or more years of experience auditing consumer banking business, functional and people management, with proven abilities in taking responsibility for issuing to stakeholders high quality deliverables according to strict timetables, excellent analytical ability and strong decision-making skills to identify issues and underlying root causes.

  • Intermediate level experience in a related role with experience in business (Mortgage preferably), functional and people management, with proven abilities in taking responsibility for issuing to stakeholders high quality deliverables according to strict timetables.

  • Understanding of local regulation and related risks and controls.

  • Specific subject matter expertise regarding Mortgage Business control disciplines and a solid business understanding of Banking Products and local regulation.

  • Experience in the Financial Services Industry is desirable.

  • Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style.

  • Strong interpersonal skills for interfacing with all levels of internal and external audit and management.