Citi BP&A Sr. Analyst in Irving, Texas

  • Primary Location: United States,Texas,Irving

  • Other Location: United States,Florida,Jacksonville; United States,South Dakota,Sioux Falls

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16069253


BP&A Sr. Analyst

The BP&A Senior Analyst has the responsibility to execute internal/external application software to create the client-specific data needed to conduct and analyze customer feedback for multiple Consumer Bank business areas. This individual has the responsibility of customizing internal/external application software based on specified requirements.

Job Responsibilities:

  • Manage and perform execution of research sample programs, sample delivery and our internal database updates. Responsible for tracking and resolving all issues identified during the sample execution process.

  • Design, manage and execute internal client-reported problem and issue process. Lead the effort and track progress to resolve items reported and involve research team members, business owners and vendors when required.

  • Execute and manage the vendor software entitlement process for all users. Requires conducting information security audits when required throughout the year.

  • Build and maintain automation for the client experience research sample process based on requirements provided for projects or process design documents.

  • Develop and manage the detailed MIS for research sample files processed and returned completed research data from vendors. Monitor and investigate unusual changes within MIS data.

  • Provide client research sample strategies for internal project managers and database managers to ensure sample data meets needs of proposed research.

  • Create, test, and maintain research sample source code using multiple coding languages and data sources.

  • Research and recommend technologies that would add value to how we select, analyze, and prepare our research sample data.

  • Perform changes to our internal research Sharepoint site based on requirements approved by research group managers.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.


Qualifications :

  • BS/BA degree preferred. May consider candidates with extensive experience in IT development.

  • Extensive experience using Microsoft business software to automate and analyze results, and support research efforts as well as communications.

  • Technical background:

  • Technical experience gathering data and producing MIS, output data files, etc.

  • Mainframe programming and development experience required. (COBOL, SAS, or similar languages)

  • Database development knowledge and use (Examples: Access, SQL Server, DB2, etc).

  • Strong desire to learn and apply new technical tools and develop automation.

  • Be detail-oriented, able to articulate complex topics clearly, results-oriented, exhibit a high level of professionalism, and exceptionally organized.

  • Have the ability to think in a structured manner.

  • Have strong verbal and written communication skills.

  • Ability to take direction, work independently, and skillfully coordinate work with others.

  • Have a strong curiosity for innovation and improvement in technical processes to drive increased efficiency and robustness, and a strong interest in learning new systems, tools, etc. as technology changes.