Citi Cash and Trade Processing Rep 1 - Public Sector Lockbox - Dayshift in Irving, Texas

  • Primary Location: United States,Texas,Irving

  • Education: High School Diploma/GED

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16051929


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Business Overview:

The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents. The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients. A successful candidate must be able to work most holidays and weekends, and successfully complete the background and Treasury File process.


  • Primary responsibility is to successfully process Public Sector applications in a fast-paced environment in which there is a high level of focus on quality, detail and accuracy

  • May be required to work in any of the following areas and will be required to meet or exceed productivity and quality standards in those areas

  • Mailroom – Sort, scan and deliver all incoming mail. The process requires repetitive standing, bending, lifting and sitting

  • Batching – Open mail, disassemble and reassemble sensitive documents to prepare for processing. Responsible for accurately calculating fees. This process requires repetitive fine motor skills, bending, lifting and sitting

  • Scanning – Scan documents and checks, regularly clean scanning machine, reviewing images for quality. This process requires bending, lifting and standing

  • Data Entry – Accurately key both alpha and numeric data as the business needs dictate. This function is performed while sitting and requires repetitive keyboarding skills

  • Dispatch – Prepare final documents and boxes for shipping, review various reconciliation and verifications. This function requires repetitive bending, standing and lifting (some overhead)

  • Additional clerical duties, such as printing name labels, etc.

  • As a critical member of operations production team, meet production and quality standards across a minimum of two core functional areas

  • Professionally interact with team members, peers and managers across shifts to ensure client timelines and quality requirements are met

  • Within a strictly regulated environment, adhere to all departmental policies, client requirements, and compliance guidelines

  • Expected to identify potential issues, recommend solutions and escalate to local management as necessary

  • May participate in projects and/or committees as appropriate

  • Schedules are: (5 - Tues - Sat 6am-2:30pm)


  • A demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment

  • Public Sector Lockbox operations experience preferred

  • Must be meeting and/or exceeding production and quality standards in at least two functions

  • Must have strong attention to detail, proficiency with numbers, and solid organization skills

  • Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment

  • Basic knowledge of Microsoft Office and computer skills needed

  • Effective written and verbal communication skills

  • Demonstrated history of working independently while also being a respectful team member

  • Able to work additional hours based on business needs

  • Ability to perform a full shift of standing and lifting up to 40 lbs.

  • Manual dexterity required, all tasks are repetitive

  • U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position

  • Must pass an extensive background check (renewed every 5 years)

  • High School diploma or GED required