Citi Compliance Officer- Consumer Complaints Deep Dive Analysis in Irving, Texas

  • Primary Location: United States,Texas,Irving

  • Other Location: United States,Delaware,Wilmington; United States,Florida,Jacksonville; United States,Texas,Dallas; United States,Delaware,New Castle

  • Education: Bachelor's Degree

  • Job Function: Compliance and Control

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 16050991


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Execute the Compliance Department’s Deep Dive monitoring program over Consumer Complaints. The successful candidate will leverage their industry expertise and analysis capabilities to target complaint topics/trends for Deep Dive Analysis:

  • Execute Deep Dive Analysis routines.

  • Support key program development initiatives to enhance Citi’s Complaint Management Practices.

  • Assist in the development of the monitoring programs, tools and supporting activities.

  • Manage effective communication across Global Consumer Compliance and Customer Experience Teams.

  • Support metrics development and trend analysis exercises.

  • Develop, maintain and leverage relationships with key personnel within the business compliance teams and the Operations functions.

  • Participate and provide compliance oversight in customer experience improvement activities.


  • 5+ years of relevant experience.

  • Bachelor's Degree Required.

  • Knowledge of applicable US, and where applicable and bulletins related to consumer compliance.

  • Strong skills in qualitative and quantitative analysis.

  • Self-starter with the ability to execute the analysis end-to-end leveraging resources to identify meaningful opportunities / risks in business processes.

  • Strong analytical skills with demonstrated ability to draw conclusions, support findings and escalate.

  • Strong writing and communication skills including presentation design.

  • Familiarity of the Compliance Management System (CMS).

  • Strong communication and influencing skills during negotiation processes with clients.

  • Excellent organizational skills with the ability to work independently, without supervision.

  • Must be able to prioritize and manage multiple activities and drive results with a high sense of urgency.