TEKsystems Customer Support Associate in Irving, Texas
Who are we? TEKsystems ® Inc. is a leading provider of strategic IT staffing and Global Services for 82% of the Fortune 500. Ranked #1 in the industry by IT Services Business Report since 2001. We are the nation’s largest IT staffing firm. We leverage our core competencies to offer a wide array of IT services. As a division of our parent company, Allegis Group, TEKsystems ® has over 100 offices throughout the United States, Canada and Europe. A three billion dollar company, our best-in-class staffing and project delivery processes, coupled with the core values that guide our company culture, fuel our success.
Why us? TEKsystems ® offers great opportunities for advancement, personal and professional growth, and unlimited earning potential. IT markets are outperforming the rest of economy, and we are growing at a rapid pace. TEKsystems ® seeks professional individuals with competitive spirit, drive, team mentality, courage and commitment, who have demonstrated perseverance, and are looking to build a long term career in a sales driven environment. There is growth potential within the organization including a defined career path.
Scope of Position:
The CSA reports to the CSS and provides the highest level of customer service to external customers, as well as, corporate and field office employees. Acting as a proficient expert in the following essential job specific areas, the CSA position places an overall focus on data collection, data integrity and customer service while representing positive professionalism within all relationships. Commitment to the core values and competencies are essential to the CSA role.
Essential Functions of the Customer Support Associate:
Possess general knowledge of payroll and benefits; including employment agreements, Federal, State and Local regulatory compliance, health insurance and 401K
Administering contractor on boarding and off boarding process; including new hire and rehire contractor paperwork and exit paperwork
Responsible for data entry, validation of data and data integrity for all information entered into PeopleSoft
Responsible for contractor payroll process; including collection, verification and processing of hours and timecards
Collect, audit and track contractor expense reports
Ability to understand and retain TEKsystems’ business policies and practices in order support operations
Accountable for retaining a complete knowledge base of account/ client specific compliance requirements
Management of all drug and background requirements and entry
Main point of contact for troubleshooting and problem resolution involving contract employees. Ability to escalate issues appropriately to ensure resolution of concerns for contract employees
Establish and maintain effective relationships with internal and external customers and gains their trust and respect
BA / BS degree preferred
Exceptional customer service background
Ability to effectively work in a team oriented environment that is fair, open and honest
Excellent written/oral communication and interpersonal skills
Strong decision making ability
Action and detail oriented; able to prioritize while handling multiple tasks
Integrity and ability to maintain confidentiality and personal credibility
Comprehensive Benefits Package:
Employees receive a competitive base salary, commission, and an exceptional benefits package including a 401(k) company matched retirement savings plan, parental leave and vacation, personal and holiday pay.
Medical – BlueCross BlueShield Preferred Provider Organization (PPO) with a Health Savings Account (HSA)
Dental – MetLife
Vision – Vision Service Plan (VSP)
Insurance – Life and Accidental Death & Dismemberment (AD&D)
Additional benefits include:
Short-term and long-term disability
Dependent Care Flexible Spending Account
Employee discounts on cars, electronics, travel, etc.
Job ID 2016-5922
Job Locations US - TX - Irving