Citi Infrastructure Tech Specialist -SBC VOIP Senior Level 3 Engineer in Irving, Texas

  • Primary Location: United States,Texas,Irving

  • Other Location: United States,Florida,Tampa

  • Education: Technical Diploma

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 16035996


SBC VOIP Senior Level 3 Engineer to provide High Level Expert engineering, analysis and support on all Session Border Controller platforms working in the Global Citi environment. The SBC VOIP Senior Level 3 Engineer will provide Tier 3 technical support and assistance on all technical issues in regards to Citi Session Border Controller and call routing platforms. Candidate’s main duties will require the following activities Globally: Design reviews, Managing VTMs globally for SBC products, Compliance activities, Service and/or Installation of new products, Senior Level troubleshooting of the Voice routing system infrastructure.

Key Responsibilities:

•Work with Citi businesses to provide Session Border Controller and voice routing support to meet their current and future operational needs in accordance with Citi certification standards and procedures.

•Encourage the adoption of new voice technologies to enhance Citi’s competitive edge

•Perform operational management and system upgrades as needed.

•Providing lead engineering excellence and skills throughout all project phases of a given project while complying with CATE standard engineering practices and project management processes.

•Participate in Architecture strategy activities when required

•Liaise and work with Citigroup’s strategic technology partners when required.

•Fully complying with all security policies, engineering standards, project management and purchasing processes.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Ourmissionis to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.


The successful candidate must have a solid understanding of Session Border Controller design, engineering, implementation and troubleshooting skills (preferably at the enterprise level). Candidate must have a minimum of 5 years experience.


• Proven track record in Session Border Controller support within an enterprise environment, preferred ACME Packet, Oracle, Covergence

• Knowledge of Cisco Gatekeeper programming

• Knowledge of various VOIP protocols to include SIP and H323.

• Bachelor's degree or equivalent work experience

Knowledge/experience of the following are a plus

• Nice/Verint/Cybertech Voice Recording Solutions with Trading and Contact Centre deployments.

• UNIX shell knowledge a plus

• Practical experience of solution deployments and support involving contact center solutions including Cisco CuCM, Cisco ICM, Avaya ACD and IVR, Aspect Dialers

• Good working knowledge of IP addressing and Access Control Lists.

• Understanding of fire wall technologies


• Deliver Client Solutions

• Communicates clearly and effectively to management.

• Leverage functional and business knowledge

• Drive results and take ownership

• Highly Organized