Liberty Mutual Inside Property Claims Adjuster - Irving, TX in Irving, Texas

Advance your career at Liberty Mutual - A Fortune 100 Company!

Inside Property Claims Adjuster

Are you looking to use your customer service skills in a role where you cansee that you are making a difference in people’s lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? Do you want a career with endless opportunities for growth?

Join Liberty Mutual Insurance, a Fortune 100 Company, and hone your skills alongside a diverse, collaborative team dedicated to helping others and providing best-in-class customer service!

A career with Liberty Mutual providesa home for your talent, and an open road for your ambition. We will provide you with a wide variety of work to enhance your skills and advance your career. We will stand together to preserve and protect what people earn, build, own and cherish.

As a member of the Inside Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment. Every day is a new exciting challenge, as our Inside Claims Adjusters use industry leading homeowner’s products and services to help our customers through the claims process.


o While speaking to our customers via phone/face-to-face video, investigates, determines coverage of loss, and adjusts all elements of routine Property Loss claims.

o Writes appraisals for dwelling repairs of routine claims based on information collected from customers and contractors. Issues payment to policyholders where possible, while using the latest technology in the industry. May work with a Liberty network contractor in the appraisal process.

o Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.

o Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.

o Identifies suspicious losses. Recommends referrals to our Special Investigations Unit where appropriate, and may assist the Special Investigations Unit in their investigation and disposition of the claim.

o May be called upon for catastrophe duty.


  • Demonstrated understanding of building construction principles. Knowledge of coverages provided within various homeowner policies.

  • Proven ability to provide exceptional customer service experience.

  • Effective negotiation skills.

  • Ability to effectively and independently manage workload while exhibiting good judgment.

  • Strong written and oral communication skills; interpersonal skills; computer skills with the ability to work with multi-faceted systems; and analytical skills.

  • The capabilities, skills and knowledge required is normally acquired through Bachelor’s Degree or equivalent experience and at least 6 months of directly related experience.

  • Ability to obtain proper licensing as required.


We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

  • 401K and Company paid pension plan

  • Medical coverage

  • Dental coverage

  • Paid time-off

  • Pay-for-Performance

  • Discounts on automobile and homeowner's insurance

  • Discount fitness memberships

  • Flexible spending accounts

  • Tuition reimbursement

  • Vision care coverage

  • Work/Life resources

  • Credit Union membership

  • Employee and Dependent life insurance

  • Disability insurance

  • Accidental death & dismemberment insurance


We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.

We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.

We believe our employees take pride in knowing that they help people live safer more secure lives every day.

Responsibility. What's your policy?

Job: *Claims

Title: Inside Property Claims Adjuster - Irving, TX

Location: TX-Irving

Requisition ID: 79428