Citi Internal Audit Operations Support Sr. Analyst in Irving, Texas

  • Primary Location: United States,Texas,Irving

  • Education: Bachelor's Degree

  • Job Function: Audit

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 15087649


Internal Audit is a global organization of over 1800 professionals covering Citi's global businesses and service to clients and customers in over 180 countries. Citi's Internal Audit division provides independent assessments of the company's governance, risk management and internal control environment for key stakeholders including the Board of directors, senior management and Citi’s numerous regulators globally. Internal Audit is a change agent within Citi aimed to enhance the control culture of Citigroup worldwide and thereby support senior management decision making around the world.

This role will oversee and coordinate operational and financial management activities for all NAM locations where IA staff are permanently based. Working closely with senior IA leaders in the region, this role is responsible for driving the strategic agenda in the region, setting and monitoring adherence to operational policy, trouble-shooting/surfacing emerging issues, coordinating audit events relating to the audit plan, managing premises and logistics, on boarding and off boarding of new staff, and contributing to and implementing IA strategic initiatives.

This role is a key member of the IA COO & Transformation team and works closely with key partners in Citigroup to ensure the smooth running of IA operations. This role collaborates and is supported by teams in regional locations including New York, Singapore, Hong Kong, México, Brazil, Fort Lauderdale and London.

Key Responsibilities:

  • Builds and manages a world class Operations function for the NAM region, ensuring compliance with all applicable regulatory, legal entity, transfer pricing, tax and financial requirements.

  • Contributes to and implements operating policies consistent with policies and objectives and ensures their adequate execution for the region.

  • Supports the SVP Operations NAM in the regular and systematic evaluation of overall operations in the NAM region.

  • Partners and supports the senior IA leaders in driving regional performance and effectively managing the region including driving audit plan delivery and ensuring consistency across various teams.

  • Directs internal operations to achieve desired results for operational criteria/metric.

  • Participates in the development, oversight and delivery of strategic initiatives which form part of the IA Strategic Plan.

  • Directs the development and installation of policies, procedures and controls, to promote communication and adequate information flow, and thereby solidifying management control and direction of the enterprise.

  • Establish and implement controls and processes to enhance the accuracy of IA operational data, working closely with the IA MIS team and Chief Auditors.

  • Directs and owns the premises and logistics of the IA organization to ensure effective and smooth activities are established and maintained around the world.

  • Leads the coordination of Continuity of Business and Crisis Management for the region.

  • Assists in the coordination of resource planning and recruitment activities for the region.

  • Proactively leads the strategic development and execution of on-boarding and off-boarding of new joiners, internal staff transfers, consultants and contractors, working with HR, line managers and local support staff.

  • Provides as hoc information requests as deemed necessary, working closely with the global MIS team.


  • Experience in a related role with experience in business, functional and operational management.

  • Strong financial management background.

  • Proven ability to execute concurrently on a portfolio of high quality deliverables according to strict timetables.

  • BA/BS or equivalent. Related certifications (CPA, ACA, CFA, CIA, CISA or similar) are a plus.

  • Awareness of technology applications and a good business understanding of operational activities.

  • A self-aware, self-confident individual who has well developed listening skills, and an ability to engage a group of accomplished business unit heads who are partners to the IA audit team with regards to operational activities.

  • Effective influencing skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style.

  • Good interpersonal skills for interfacing with all levels of internal and external audit and senior management.

  • Good leadership skills with a proven track record in collaborating across diverse teams and making a positive impact on the organization.