Citi IS Ops Sr. Analyst in Irving, Texas

  • Primary Location: United States,Texas,Irving

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16052175


The resources primary responsibilities will be to assist in the operational management and BAU processes with the security and systems management tool called Tanium, the security and systems management tool. A secondary responsibility will be to assist with support for future support for new products Invincea. Candidates with experience supporting McAfee ePolicy Orchestrator (ePO), McAfee Vulnerability Manager (MVM), Symantec Data Loss Prevention (DLP) will also be considered for this position.

Summary of Responsibilities:

• Application Analyst for Tanium, Invincea, McAfee ePolicy Orchestrator (ePO) and supported products.

o Oversee Change Management Life Cycle:

o Coordinate and Track User Acceptance Testing (UAT) Server Deployments.

o Coordinate and Track Production Server deployments and changes.

o Maintain Inventory Management for Application

o Monitor and maintain the health and welfare of infrastructure

o Support load balancing functionality and disaster recovery infrastructure

o Perform annual disaster recovery testing and failover activities.

o Manage software and certificate licensing

o Maintain, and review functional accounts

o Maintain and review critical file monitoring and configurations against standard build documentation.

o Manage and develop ArcSight data feeds for risk based reporting.

o Responsible for assisting in monthly operational metric reporting.

o Problem & Incident Management (Service Now & EMS Tickets)

o Participate in Weekly Conference Calls ( Discuss technical issue, new releases, and upcoming products)

o Assist Security Operations Center with monitoring of clients and applications to ensure agents comply with security signatures, virus definition files, scan engines, MS security patches and Citi defined McAfee policies.

o Respond and assist with troubleshooting, resolution and documentation of incidents related to security monitoring, virus activity, malware activity SQL injection attempts of other malicious activity within internal network.

o Assist with management of McAfee ePolicy Orchestrator application. This including global implementations, upgrades and policy management.


  • Must have strong written and verbal communication skills (English is required, Spanish / Portuguese is strongly preferred, any additional languages are a plus).

  • Must have a technical background with McAfee security software (ePolicy Orchestrator, Virus Scan Enterprise, HIPS, McAfee Agent, Groupshield, Policy Auditor, Risk Advisor, McAfee Vulnerability Manager etc.).SQL and ITIL framework is a plus.

  • Minimum of 5 years work experience in global projects, security operation, system support, conversions, and implementation of an enterprise level application system.

  • Experience with security operations and support group in a fast-paced deadline-oriented environment.

  • Experience in investigating the Root Cause for Suspicious Threats and analsying the global threats in the Citi Environment.

  • Experience in working in a large organization with globally distributed personnel, functions and operations.

  • Technical background in information\system security, Symantec products, SQL and ITIL framework is a plus.

  • Must have 5 years experience working with enterprise security applications performing administration, implementation, configuration, upgrading, and policy creation.

  • Strong understanding of Microsoft technologies is required.

  • Strong understanding of Microsoft technologies including SQL Database is preferred.

  • Strong understanding of Enterprise Change Management is required.

  • Strong understanding of Enterprise Problem / Incident Management is required.

  • Experience with using a SIEM (Security Information and Event Monitoring) tool such as ArcSight is a plus.

  • Effective social, teamwork skills and proven ability to generate and evaluate alternative solutions to complex technical problems.

  • Bachelors Degree in Computer Science, Information Systems or related field is preferred.

  • CISSP certification preferred.