Citi IT Project Tech Lead in Irving, Texas

  • Primary Location: United States,Texas,Irving

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16048223


IT Project Tech Lead

You are accountable for planning and managing a group of related technology projects or activities in a coordinated way from inception through successful delivery. You have a deep understanding of the design approaches and technologies utilized in your area. You focus on the customer experience, the build and delivery processes and the problems to be solved. You work across multiple scrum teams. Your work may be cross-cutting across products, scrum teams, and/or technologies or your work may be vertically focused on a single product or feature set. You alignment dependent organizations and remove/mitigate all blocking issues. You may work directly with external to Global Digital or external to Citi technology providers and customers

The product and delivery strategy is defined. The design is not. You work with limited guidance, seeking guidance as needed.

You have a deep understanding of the business and technical requirements for the solutions being built. You understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system. You recognize complex designs and propose simplified solutions by working with senior managers. .

You help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience, maintainability. You identify blocking issues and manage their resolution. You anticipate bottlenecks and adequately factor in contingency for unplanned delays. You identify, assess, track and mitigate issues and risks at multiple levels. You determine if success metrics are in place and if not, you work to define them.

You write documentation as required.

You partner with industry vendors that provide technology or user experience design components that support our Digital architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings.

You communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate.

You communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels. You recognize discordant views and take part in constructive dialog to resolve them.

You work across teams to optimize processes. You regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives. You continuously assess development processes, test plans, and operations. You work with teams to improve concurrent project delivery. You streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year.


  • Computer Science / Engineering Bachelor’s degree or equivalent experience

  • 10+ years relevant work experience, including program management experience

  • Strong analytical and quantitative skills; Data driven and results-oriented

  • Experience in running high traffic, distributed, cloud based services

  • Experience in affecting large culture change

  • Experience leading infrastructure programs

  • Skilled at working with third party service providers

  • Excellent written and oral communication skills

  • Ability to work with seamlessly with remote teams

  • Experience delivering with an agile methodology