Verizon Production Support Specialist - Video Network Operations in Irving, Texas


Verizon Labs is an elite technology collective aligning researchers, strategist, engineers, designers and domain experts from across all areas of the Verizon business. Verizon Labs' unique approach begins with intricate examination of groundbreaking science and technology capabilities, processed through a rigorous application of insights and engineering, and transformed into new business capabilities and future markets. With 1500 employees in 11 locations worldwide, Verizon Labs has developed a startup-like culture, with fast-moving, cross-functional teams working side-by-side, bringing all areas of expertise to bear developing Verizon's advanced technology solutions and next-generation products.The OnCue organization in Verizon is looking for dynamic Ops Center Production Support Specialist that supports our Video Network Operations and to be a founding member of the Ops Center. You will lead a shift that monitors, analyzes, troubleshoots and implements corrective actions of end to end OnCue video delivery systems. The OC will operate in 24x7x365 mode and needs shift supervisors to work along with shift OC technicians and cross-functional departments.Job Title: Production Support Specialist - Video Network OperationsLocation: Irving, Texas 75038 (972)Responsibilities:

  • Work hand and hand with the shift OC technicians.

  • Be the OC escalation POC for the shift and work with shift OC technicians and OnCue team.

  • Major Incident Manager/Change Manager roles for ServiceNow and other tools.

  • Monitor, analyze, troubleshoot and implement corrective actions of video delivery systems.

  • Maintain and manage the knowledge articles and database.

  • Work independently with ability to lead/coordinate medium projects and provide resolution for a wide range of complex problems which include installation and testing of associated hardware/software, scheduling/tracking and providing schedule/cost estimates to project team.

  • Analyze customer requests for specific requirements and with planning, determine best operational solutions.

  • Lead projects, provides guidance and training to less experienced personnel and or provides highest level of support. Makes recommendations that are generally followed by leadership.


  • Experience in monitoring, analyzing, troubleshooting and implementing corrective actions of video delivery systems.

  • Experience working in cable Headends, FiOS, IPTV, OTT environment, Hubs, Web Services, Servers or Video Network Operations Center.

  • Experience with multicast IP video, IP transport, Headend/Hub device configuration, servers, monitoring tools or Web Services is required.

  • Experience in Cable Headends, Hubs, IPTV, FiOS, OTT environment, Web Services, Servers and VOD.

  • Knowledge and operational use of video/network monitoring systems with troubleshooting and resolution experience.

  • Strong organizational & interpersonal skills with emphasis on verbal/written communication, including the ability to understand technical information and relay in concise manner to stakeholders.

  • Willing to work in a shifted 24x7 operations environment including holidays and weekends.

  • Experience working with command-line based applications using a UNIX or Linux OS.

  • Preferred Educational Requirement - Bachelor Degree or higher in Computer Science- Network Engineering

What We Offer: On top of being a part of the company that's changing the world through groundbreaking technology, you'll enjoy a competitive salary and benefits so robust we call them Total Rewards.

  • Medical, dental and vision

  • Award-winning training

  • Tuition assistance

  • 401(k) savings plan

  • Employee discounts on plans and technology

  • Health and wellness programs

Equal Employment Opportunity

We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

REQNUMBER: 423690-1A