Quest Diagnostics Rep, Anatomic Path Resolution - Irving, TX in Irving, Texas
The Journey Begins with you.
There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.
At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Rep, Anatomic Path Resolution - Irving, TX.
Schedule: Monday - Friday, 11am - 7:30pm, Day Shift
*Salary dependent upon experience
REQ # 3768822
Basic Purpose: The Anatomic Pathology Resolution Representative is primarily responsible for resolving issues related to testing and reporting of Histology and Cytology specimens. The incumbent is responsible for retrieving and resolving problematic Histology and Cytology cases. The incumbent complies with all established departmental and company policies and procedures.
Duties and Responsibilities: 1. Primarily responsible for resolving issues in regards to testing and reporting of Histology and Cytology specimens 2. Communicate with and educate clients in order to expedite patient results 3. Resolve problematic Histology and Cytology cases 4. Pull and monitor worklists and pending lists 5. Locate missing patient samples 6. Enter Problem Cases (PC & CP) into CCAPS. 7. Provide priority handling of patient samples with limited stability and problems impacting their processing 8. Research, investigate and resolve incoming client faxes/phone calls 9. Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results 10. Resolve and process Name Mismatches and provide proper notification to client along with follow-up documentation for reporting purposes 11. Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's, reflex tests and custom panels. This will require the ability to research test ordering information 12. Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution 13. Other duties as assigned
Qualifications: Education: High School Education or equivalent
Work Experience: Three (3) years experience in AP Support environment.
Knowledge, Skills and Abilities PC skills, including working knowledge of MS Office Strong Data Entry skills Excellent clerical, organizational, phone and communication skills Functional knowledge of medical terminology Strong problems solving skills
How To Apply
Please Log In or Register to Upload a Resume and complete the online Application. Because of the large number of applicants to job openings, Quest Diagnostics will only contact candidates to be interviewed
Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."
[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]
Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.
Job Title: Rep, Anatomic Path Resolution - Irving, TX
Job ID: 3768822
Location: 4770 Regent Blvd
Full/Part Time: Full-Time