Citi Senior Audio and Video Conferencing Solutions Test Engineer in Irving, Texas

  • Primary Location: United States,Texas,Irving

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17063646


Senior Audio and Video Conferencing Solutions Test Engineer

The Test Engineer will be a member of the Citi End User Computing Testing Services team and is accountable for ensuring a positive end user computing experience globally. Position responsibilities will include:

• Develop a thorough understanding of End User Compute architecture platforms (thick and thin clients), Technology Standards and Infrastructure Components.

• Develop and implement end-to-end testing engineering that enables certification of functional and non-functional requirements for next generation of VDI thin client computing on VMWare’s Horizon platform.

• Develop and implement testing capabilities in a continuous testing model, leveraging DevOps concepts such as continuous integration and continuous delivery in the client computing workspace. This includes defining the testing architecture, testing tools and test environments needed to deliver certifications.

• Define key VDI Service Level Indicators and Service Level Objectives and implement monitoring solutions with primary focus on end user experience (including transaction response times, transaction throughput, transaction error rates, and capacity utilization).

• Validate estimated VDI capacity requirements through benchmarking and performance testing.

• Standardize the testing approach, framework and success criteria including governance of test executions, analyzing test results and identifying tuning/optimization opportunities based on test results. Testing focus is on video/audio conferencing solutions in use at Citi).

• Forecast VDI capacity requirements based on both business and technical input in advance of the need.

• Provide for proactive performance issue identification and root cause analysis.

• Identify opportunities to optimize current solutions and perform technical analysis and/or provide “hands on” technical support, on an “as needed” basis, to troubleshoot problems related to poorly performing systems in production and test environments.

• Manage a team of consultant resources that will deliver conferencing testing scripting and execution.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our missionis to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.


This position requires a Bachelor’s Degree or higher and a minimum of five years of client computing technology and video/audio testing experience, ideally in Financial Services, with specialty in the area of Enterprise-scale thin-client computing.

  • 5 years of expertise in evaluating new testing technologies and products (both hardware and software) in the context of business needs and established reference architecture.

  • 5 years of experience with audio and video testing tools.

  • 5 years of experience with Audio and Video conferencing key quality and performance metrics and how to monitor them.

  • 3 years of excellent verbal & written communication, inter-personal, facilitation and presentation skills are essential to succeed in this position.

  • 3 years of strong analytical and problem solving skills; ability to provide “hands on” technical support and analysis on as needed basis.

  • 3 years of detail and delivery focused, hands-on, data driven, detail oriented approach with clear accountability for performance and execution.

This position is local to Irving TX;