Citi Senior Audit Manager, Consumer Mortgages - MIS in Irving, Texas

  • Primary Location: United States,Texas,Irving

  • Education: Bachelor's Degree

  • Job Function: Audit

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 25 % of the Time

  • Job ID: 16049945


About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Function Background:

Internal Audit is a global organization of over 1000 professionals covering Citi's global businesses and service to clients and customers in over 180 countries. Citi's Internal Audit division provides independent assessments of the company's governance, risk management and internal control environment for key stakeholders including the Board of Directors, senior management and Citi’s numerous regulators globally. Internal Audit is a change agent within Citi aimed to enhance the control culture of Citigroup worldwide and thereby support senior management decision making around the globe.

Job Purpose:

The Senior Audit Manager will lead a team of Internal Audit analysts supporting Management Information Systems (MIS) responsibilities and initiatives within Consumer Internal Audit; including Computer Assisted Audit Tools and Techniques (CAATTs), Management Information (MI), and Governance Reporting (presentations).

Manages day to day MIS development, production and project activities. Will work with all levels of management within Internal Audit and applicable business organizations; may also include communications with regulators as required. Will have staff management responsibility and may have budgetary responsibility.

The Consumer Banking Retail, Mortgage and Holdings Audit Team covers all aspects of the consumer lifecycle including front, middle, and back office operations, risk management and compliance. The team consists of approximately 250 professionals primarily located in the U.S., Mexico and APAC.

Key Responsibilities:

  • Oversees and designs MIS solutions for audits, issues validation and regulatory data validations.

  • Develops and maintains a suite of management information (i.e. reporting) across a broad range of Internal Audit programs, projects and Citi systems.

  • Manages and maintains presentation support (i.e. governance reporting); including data compilation, research, summarization, and publication.

  • Perform/lead audits and initiatives in accordance with corporate methodologies and professional standards, including drafting of reports, presenting issues to the business and discussing practical solutions.

  • Lead medium to large scale projects while managing time sensitive ad-hoc requests.

  • Develop effective working relationships with management and staff for each workstream, audit and initiative.

  • Contribute specialist expertise and provide coaching to team members in each MIS workstream.

  • Apply modern automation techniques leveraging IA tools to minimize the resource cost of scheduled reporting and repeatable queries.

  • Maintain up to date run procedures, calendars and secondary support documentation for all scheduled assignments.

  • Consistently produce quality work evidenced by minimal errors and corrections in a fast paced environment.

  • Develop knowledge of applicable regulations and enforcement actions.

  • Frequently involved in matters that require complex solutions based on sophisticated analytical thought and judgement, such as identifying solutions for a variety of complex and novel audit control issues.


  • Strong management skills with a minimum of 7 years of practical MIS experience managing both people and process serving multiple clients.

  • Possesses in-depth knowledge of the entire lifecycle of complex query analysis, reporting and presentations.

  • Demonstrated ability to prioritize and drive results with a high sense of urgency.

  • Excellent analytical abilities to quickly identify control or data related issues leveraging data mining and data profiling.

  • Demonstrated knowledge and experience with SAS Enterprise Guide, other SQL tools, SharePoint and modern relational databases.

  • Demonstrated knowledge of managing quality assurance processes for internal products.

  • Strong interpersonal skills and ability to build and maintain professional working relationships with business partners, auditors and examiners.

  • Excellent written and verbal communications with demonstrated ability to clearly articulate main points (e.g. issues/concerns, purpose and intent of email, directions for use, etc.).

  • Strong sense of accountability and work ethic.

  • Experience supporting a Consumer business in the Financial Sector is preferred.

  • Experience with a Business Intelligence or Data Visualization tools is a plus.

  • Experience with Risk, Compliance or Internal Audit is preferred.

  • BS/BA degree or equivalent combination of education/experience. Degree in MIS, Mathematics, Computer Science, Information Technology (IT) or Economics preferred.