Citi Senior Auditor, Quality Assurance in Irving, Texas

  • Primary Location: United States,Texas,Irving

  • Other Location: United States,Florida,Jacksonville; United States,Florida,Tampa; United States,Florida,Fort Lauderdale; United States,South Carolina,Fort Mill

  • Education: Bachelor's Degree

  • Job Function: Audit

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 25 % of the Time

  • Job ID: 16044549


About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Function Background:

Internal Audit is a global organization of over 1000 professionals covering Citi's global businesses and service to clients and customers in over 180 countries. Citi's Internal Audit division provides independent assessments of the company's governance, risk management and internal control environment for key stakeholders including the Board of Directors, senior management and Citi’s numerous regulators globally. Internal Audit is a change agent within Citi aimed to enhance the control culture of Citigroup worldwide and thereby support senior management decision making around the globe.

Job Purpose:

This role directs the timely delivery of high quality, value added assurance and audit reports for a portfolio of business activities, which meet the requirements of the Boards of Citigroup and Citibank, their affiliates, and of Citi’s respective regulators, globally.

Citi’s global Operations and Technology (O&T) was recently realigned with key business units to tighten end to end integration. With 110,000 employees in 102 countries, O&T plays a central role in driving value for the firm and its clients. It provides a foundation for technology, processes and people that enable Citi to achieve its day-to-day operational and its long-term growth goals. As measured by transaction volumes and customer touch points alone, Citi’s global O&T is one of the largest single organizations in the world. O&T provides products and services in the following areas:

  • Global technology infrastructure

  • Management of IT vendors

  • Information Security & business continuity

  • Facilities management

  • Payment processing & cash management

  • Shared service centers & procurement

  • Customer contact centers

  • Software & application development

Key Responsibilities:

  • QA partner to Technology, Change & Third Party (TCTP) Audit Lead

  • Support the QA Director for TCTP in fostering a strong QA partnership with the Chief Auditor for TCTP and the product Chief Auditors across all products and functions.

  • Liaise across the QA team to coordinate inputs from Product and QA Partners, to support pro-active interactions during QA reviews TCTP projects.

  • Carry out regular period scorecard reviews and share best practice and common pitfalls with relevant teams and provide focused training as and when needed.

  • Produce effective communication tools – briefing notes, newsletters, QA & Methodology updates.

  • Share best practice and common pitfalls with relevant teams and providing bite size training as and when needed, including hosting regional QA open forum conference calls.

  • Assist in the review and improvement of global Internal Audit methodology and practices through:

  • Drafting and presenting methodology documents, guidance notes and practice guides.

  • Developing and rolling out targeted methodology training.

  • Providing day to day support and guidance to auditors on methodology-related matters.

  • Share industry best practice, common pitfalls with teams and support global messaging. Prepare FAQs.

  • Assist TCTP Quality Assurance Director in review of completed risk assessments, Quarterly Refresh as part of Quarterly Business Monitoring and auditable entities.

  • Participate in QA Thematic Reviews including risk assessment, scoping, execution and reporting.

  • Participate pro-active “hot reviews”, audit report reviews, Internal Audit location reviews (site reviews), an efficient and effective scorecard evaluation and reporting mechanism, a continuous improvement program and other solutions to drive a best in class quality assurance function for a leading global financial services group.

  • Perform initial QA reviews of TCTP Internal Audit presentations for Audit Committees, Management Committees and stakeholder meetings including BRCC and CCO reporting.

  • Promote knowledge sharing and promulgation of best practices across IA and Citigroup.

  • Consult on and review responses proposed to Regulators by TCTP teams.

  • Validate completion of IA regulatory issues for TCTP.


  • Must have first-hand experience managing IT and/or Third Party audits in a top tier Investment Banking / Capital Markets firm.

  • Candidates should have at least 6 years of diversified financial management experience, ideally including experience in audit or a related field. Experience in working with international operations and teams. H/She should have a thorough knowledge of operations and control systems as well as an understanding of best-in-class audit methodologies. H/She must be proficient in risk and control analysis and audit concepts for a full range of products and specialized areas and will be skilled at analyzing root causes of problems and anticipating ‘horizon’ issues. Related certifications (CISA, ACA, CPA, CFA, Sigma 6 or CIA) are a plus.

  • The individual must be a strong, energetic individual with a proven track record in managing high-performance teams.

  • Candidates must have effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. Strong presentation and relationship management skills are essential.

  • This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style. Candidates must have effective persuasion skills, the ability to work effectively at the highest levels of the organization, and will display highly effective networking and influencing skills. This person will be comfortable acting as an agent for positive change with agility and flexibility.

  • Experience in Metric Stream is a plus.