Citi SVP - Cash and Trade Proc Group Mgr - Department Manager - Public Sector Lockbox (1st and Weekend Shifts) in Irving, Texas
Primary Location: United States,Texas,Irving
Education: Bachelor's Degree
Job Function: Operations
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 10 % of the Time
Job ID: 16039181
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition at http://www.citigroup.com/citi/about/mission-and-value-proposition.html explains what we do and Citi Leadership Standards at http://www.citigroup.com/citi/about/leadership-standards.html explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.
The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients. A successful candidate directly manages the efforts of up to 6 transaction services managers and indirectly manages the efforts of up to 150 staff members who perform lockbox operational tasks. Must be able to work most holidays and weekends, and successfully complete the background and Treasury File process.
Highly visible, site-wide ownership of facility, processes and staff
Lead an organization of up to 250 employees across 1st and weekend shifts
Schedule and responsibility are targeted towards 1st shift.
Comprehensive management of people, workflow, headcount, and budget
Hire, train, manage, motivate and develop team, including the implementation of effective succession plans
Responsible for workforce management across the organization, monitoring capacity planning and productivity metrics,conducting employee forums and addressing issues raised
Responsible for the continuous improvement of employee satisfaction metrics
Manage the department in accordance with Citi values and culture principles, focusing on a quality ethic and insisting on integrity in all operational interactions
Operations lead for all client-facing activities including frequent tours, visits, weekly status calls, quarterly business reviews, and ad-hoc meetings
Drive Lean/Six Sigma initiatives to realize annual productivity improvements
Resolve highly complex and varying issues that have substantial potential client impact
Monitor and uphold superior quality standards
Accountable for over $10 million budget, policy formulation and planning
Executive-level communications and trust across businesses, departments and clients
Manage vendor relationships of those directly impacting the operations workflow and client
Maintain compliance of strict federal government requirements within the process, building and staff
Accountable for frequent internal and external audit interactions and results
Visible, site-wide leadership in regional councils, committees, and events
Bachelor’s Degree in Business Administration, preferably an MBA
Lean/Six Sigma certification preferred
Executive-level partnership, negotiation, relationship-building and client skills.
Experience leading a large team and experience handling high volumes in a high-pressure environment
The role entails frequent interaction with staff, seniors, peers, and clients. The ability to work together with others is
Strong operations experience gained in financial services or similar industry with a minimum of 7-10 years experience
Ability to implement change in a large, diverse organization
Understanding of the people and change management issues unique to an operations environment
Cross cultural experience
Vendor management experience
Strong influencing capability
Strong analytical skills in addition to strategic and lateral thought processes
Planning & organization skills
Process improvement focus
Audit experience in a heavily governed, secure business
Ability and flexibility to work holidays
Schedule: Monday – Friday, 8am – 4:30pm, however, senior management role in 24/7 environment requires regular flexibility