Citi SVP - Department Manager - Cash and Trade Proc Group Mgr - Public Sector Lockbox (2nd & 3rd Shifts) in Irving, Texas

  • Primary Location: United States,Texas,Irving

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Evening Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 16039170


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients. A successful candidate directly manages the efforts of up to 6 transaction services managers and indirectly manages the

efforts of up to 150 staff members who perform lockbox operational tasks.

Must be able to work most holidays and weekends, and successfully complete the background and Treasury File process.

  • Highly visible, site-wide ownership of facility, processes and staff

  • Lead an organization of up to 250 employees across 2nd and 3rd shifts. Schedule and responsibility are targeted towards 2nd shift.

  • Comprehensive management of people, workflow, headcount, and budget

  • Hire, train, manage, motivate and develop team, including the implementation of effective succession plans

  • Responsible for workforce management across the organization, monitoring capacity planning and productivity metrics,conducting employee forums and addressing issues raised

  • Responsible for the continuous improvement of employee satisfaction metrics

  • Manage the department in accordance with Citi values and culture principles, focusing on a quality ethic and insisting on integrity in all operational interactions

  • Operations lead for all client-facing activities including frequent tours, visits, weekly status calls, quarterly business reviews, and ad-hoc meetings

  • Drive Lean/Six Sigma initiatives to realize annual productivity improvements

  • Resolve highly complex and varying issues that have substantial potential client impact

  • Monitor and uphold superior quality standards

  • Accountable for over $10 million budget, policy formulation and planning

  • Executive-level communications and trust across businesses, departments and clients

  • Manage vendor relationships of those directly impacting the operations workflow and client

  • Maintain compliance of strict federal government requirements within the process, building and staff

  • Accountable for frequent internal and external audit interactions and results

  • Visible, site-wide leadership in regional councils, committees, and events


-Bachelor’s Degree in Business Administration, preferably an MBA

  • Lean/Six Sigma certification preferred

  • Executive-level partnership, negotiation, relationship-building and client skills.

  • Experience leading a large team and experience handling high volumes in a high-pressure environment

  • Interpersonal skills - The role entails frequent interaction with staff, seniors, peers, and clients.

  • The ability to work together with others is critical • Hands-On manager

  • Strong operations experience gained in financial services or similar industry with a minimum of 7-10 years experience

  • Ability to implement change in a large, diverse organization

  • Understanding of the people and change management issues unique to an operations environment

  • Cross cultural experience

  • Vendor management experience

  • Strong influencing capability

  • Strong analytical skills in addition to strategic and lateral thought processes

  • Planning & organization skills

  • Process improvement focus

  • Audit experience in a heavily governed, secure business

  • Ability and flexibility to work holidays Schedule: Monday – Friday, 6pm – 2:30am, however, senior management role in 24/7 environment requires regular flexibility