Citi Technology Metrics Analyst, VP in Irving, Texas

  • Primary Location: United States,Texas,Irving

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 16053037


Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Operational Risk Management’s (ORM) mission is to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, emerging risks and to drive actions to address the root causes that persistently lead to operational risk losses. The objective is to reduce operational losses for Citi through preventive actions and solutions to effectively manage and mitigate significant operational risks and vulnerabilities that may arise within Systems and Technology processes.

Position Objective:

The Technology Metrics Analyst role will require data mining on information supporting key risk indicators used for measuring Risk Management Scoring Methodology metrics delivered to middle and senior executive management. Metrics will align across multiple disciplines areas, including but not limited to Continuity of Business, Fraud Management, access and content management, authentication, repudiation, Internet and third party distribution systems, cybercrime detection and countermeasures, encryption, information retention, as well as information security support for segregation of duties, application development, network and systems operation, testing and vendor management.

Key Responsibilities:

  • Individual will be expected to design analytics / reporting to meet requirements, leveraging advanced analytical skills and strong attention to detail. This includes reconciling and troubleshooting data issues.

  • Partners with key stakeholders in the business to identify, assess, aggregate and mitigate current and emerging risk events.

  • Communicates results of scoring metrics to governance committees, business process owners and various levels of leadership.

  • Implements new risk policies, practices, appetites and solutions to ensure holistic understanding and management of risks according to industry best practice. Enhances and contributes to strategies, tools, and methodologies to measure, monitor, and report risks.

  • Applies advanced knowledge to utilize and/or produce analytical material for discussions with cross-functional teams to understand business objectives and influence solution strategies.

  • Effectively contributes to projects that impact the organization.

  • Track and communicate project status to team and management.

  • Collaborate with team members on test plan development and design test cases.

  • Knowledge of Risk Management Policies and Procedures.

  • Strong communication and influencing skills.

  • Sense of ownership and accountability for work.Development Value:This role will afford the Technology Metrics Analyst the opportunity to play an instrumental role in driving the effectiveness of Citi's global technology risk management reporting.



The Technology Metrics Analyst will be a thought leader in risk scoring methodology with 10 years of hands-on experience in data mining and dashboard development. The ideal candidate will have in-depth, detailed knowledge of risk score models, metrics, and data analysis practices.

In addition, the following knowledge and experience is highly desireable:

  • Strong technical and/or risk management background

  • 10 plus years’ experience with enterprise program management tools and metrics.

  • Experience in delivery of metrics / reporting in an enterprise environment applying best practices.

  • Good understanding of database structures, query languages.

  • Proficient in Microsoft Project, Excel, Access, Word and PowerPoint, MicroStrategy.Skills:

  • Experience with technology infrastructure components such as network topology, data storage devices, virtual machine monitors, directory services, database management systems, messaging services, and middleware.

  • Practical experience as a team member in a project or program wherein technology control metrics were devised, delivered, and/or analyzed.

  • Working familiarity with data warehousing and big data environments.

  • Strong analytical and problem-solving skills.Competencies:Strong Leadership Skills:

  • Strong planning, organizational, and time management skills that are strategically oriented

  • An innovative thinker

  • A demonstrated and decisive decision maker.

  • Ability to interact with and influence people/groups of widely varying disciplines and backgrounds.

  • Ability and confidence to exercise influence over a wide range of individuals at all levels of technical & business leadership.

  • Ability to work independently and in a team, while managing multiple task assignements.

  • Self-motivated.Strong Presentation skills:

  • Excellent communication skills - verbal and written.

  • Comfortable with public speaking across various forums and able to effectively and logically communicate when ideas are being challenged in an open forum.

  • Comfortable interacting directly with senior technology managers including in a high stress environment.

  • Understands the perspective of regulators and has the ability to shape messages and content to respond to a changing variety of regulatory standards.

  • Client Relationships/Business Partnerships:

  • Navigates organizational complexity; demonstrates organizational savvy.

  • Builds partnerships across functions and regions; collaborates well with others.

  • Experienced in using active listening techniques on a consistent basis.

  • Strong communication and influencing skills.Qualifications:Expected background for the candidate is:

  • Bachelor's Degree in Business Administration, Computer Science, Information Systems Administration or related field. MBA a plus.

  • CRISC, CISSP, CISM, or similar certifications a plus