Teradyne Universal Robots - Technical Support Engineer- Queretaro Mexico in Irving, Texas

Requisition ID 11931BR

Job Title Universal Robots - Technical Support Engineer- Queretaro Mexico

Location Texas - Irving - UR HR-TX029

Employment Category Contractor

Duties & Responsibilities Technical support Engineer with a great technical understanding, needs to be fluent in both English and Spanish, and live in Queretaro MX area.

Would you like to be a part of a rapidly growing company with the opportunity to influence your own career progression? Could you see yourself providing technical support for a unique and groundbreaking product with a huge development potential?

We have changed the ground rules in automation – and it is being noticed

As part of Universal Robots, a Teradyne company, you become part of a global success. Our robotic arms help our customers improve productivity, profitability and create a safer working environment. Our international offices in Singapore, Barcelona, Shanghai and New York with new locations opening in Michigan, Texas and California have performance-oriented colleagues who all share a passion for building a globally recognized business. We see rapid development and our learning curve is steep. At Universal Robots, we have an ambitious growth strategy where we aim to fill the role of market leader in collaborative robots. Learn more about the groundbreaking products you will be working with: http://www.universal-robots.com

This position reports directly to the Area Sales Manager (ASM). Your primary task is to support, educate and train our customers. Technical support will be handled through either email, telephone, or on site at our customer’s premises. You will be traveling approximately 50% of the time.

  • Providing technical support to distributors

  • Providing robotic application support and assistance to our distributors

  • Developing technical training curriculum and conducting technical training programs for distributors.

  • Developing the technical knowledge and abilities of our Distributors relative to UNIVERSAL ROBOTS and applications.

  • Preparing technical documentation

  • Participating in customer visits

  • Participating in domestic and overseas trade shows and seminars

Basic Qualifications, Experience, Skills & Education Required

To be successful in this position, it is important you are have an outgoing personality and are service oriented. You should have some prior experience working in a technical support department – preferably with experience in diagnosing and debugging technical problems. The job requires that you have documented practical experience in automation – preferably with knowledge of both mechanical and electronic products. Furthermore, you have some experience doing technical training and visiting customers with sales personnel.

  • Bachelor degree or higher in Engineering/Computer Science related subject

  • Minimum three (3) years of experience in robotics of automation industry

  • Experience in designing and integrating robotic applications

  • Experience in conducting training seminars

  • Excellent computer and interpersonal skills

  • Proficiency in high-level programming languages such as C++/JAVA/PYTHON (a plus)

  • Conversational Spanish language skills

  • An approachable individual who prides him or herself on providing a high level of service and support.

  • An extroverted personality. Someone who enjoys interacting with people.

  • Must possess the ability to analyze problems in a logical manner

  • Must possess good communication skills, have the ability to transfer knowledge, and have a good understanding of working with people of different cultural backgrounds.

  • Must be highly organized with the ability to manage multiple projects/tasks simultaneously and effectively prioritize projects and tasks.

  • A self-starter who is resourceful and initiates work without specific instruction

About us:

We offer an exciting job with great professional challenges and the opportunity for you to influence your own progression. We emphasize an informal and good work environment where you will have plenty of opportunity to gain influence and be part of making a difference.

Position Subject to ITAR controls No

Relocation Available (Some relocation assistance has been approved for this role)


Shift 1st