Citi VP, Fraud Reporting & Data Analysis Lead in Irving, Texas

  • Primary Location: United States,Texas,Irving

  • Other Location: United States,Delaware,Wilmington; United States,Florida,Jacksonville

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 16050589


VP, Fraud Risk Manager

Proudly serving more than 100 million clients in 40 countries, Citi's Global Consumer Banking business is among the largest retail banks in the world. Primarily known as Citibank and strategically centered in the world's top cities, Global Consumer Banking uses its deep footprint to deliver a consistent and enhanced client-centric banking experience.

Within Citi’s Global Consumer Banking business, The NA Risk Operations Fraud Group has responsibility for managing the end to end fraud process across Retail Banking, Citi Branded Cards and Citi Retail Services.

Key Responsibilities

The Fraud Reporting and Data Analysis Lead will support the North America Risk Operations Fraud function covering partner credit card products as well as retail banking.

The candidate will be responsible for the development of reporting as well as supporting projects and ensuring opportunities to drive improvements are identified to optimize our reporting process.

The Fraud Reporting and Data Analysis Lead responsibilities include:

  • Engagement with key partners in the policy, analytics and operational areas to develop requirements for new reporting or ad hoc data support needs

  • Completing daily, weekly and monthly reporting activities

  • Ensure quality of execution and accuracy of business reporting

  • Driving automation of daily, weekly, monthly MIS and removal of redundancies and manual processes

  • Development of reporting dashboards to highlight key business performance and opportunities for improvement

  • Development of core business performance reporting (customer impact, point of sale monitoring, loss performance, etc.) and publishing of key indicator performance metrics.

  • Supporting adhoc data analysis requests from policy, business support team and senior management as needed

  • Building control reporting and monitoring processes

  • Supporting maintenance of a MIS SQL server

  • Supporting development, management, and execution of the compromise process.

The scope of the work will focus heavily on optimizing our business reporting process, development of new reporting and completion of data analysis as business needs dictate. Candidate must have excellent communication and interpersonal skills.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.


  • 10+ years of experience in data manipulation and performance reporting.

  • 10+ years of experience with SAS (SAS Enterprise Guide) and SQL.

  • Specific experience in risk management/credit cards/fraud is desired.

  • 15+ years of application development or systems development within an information technology setting preferred.

  • Programming experience across multiple platforms is highly desirable.

  • Knowledge of platform connections/transmissions is desirable.

  • Required background in reporting and ad hoc data support.

  • Knowledge of Microsoft Office suite (intermediate to advanced Microsoft Excel skills).

  • Ability to work with extremely large data sources from multiple platforms such as: mainframe, SQL Server, Oracle, Teradata.

  • Experience with Enterprise scheduling tools (Autosys, etc).

  • Experience with LINUX and Shell programming is preferred but not required.

  • Background in Mainframe environments is preferred but not required.

  • Knowledge of writing SQL queries and stored procedures in SQL Server Management Studio (SSMS) is a plus.

  • Background in Crystal Reports and SQL Server Reporting Services (SSRS) is a plus.

  • SQL Server Integration Services (SSIS) knowledge is a plus.

  • Knowledge of Python and Hadoop or similar big data programming languages is a plus but not required.