Liberty Mutual Water Claims Restoration Specialist - Irving, TX in Irving, Texas

Advance your Claims career at Liberty Mutual Insurance- A Fortune 100 Company!

Are you looking for an opportunity to join a Claims Team with a responsible company that has consistently outpaced the industry in year over year growth?

As a Water Claims Restoration Specialist, you will get the opportunity to use your mitigation/restoration experience along with your Xactimate estimating knowledge to negotiate with external vendors in a fast paced environment while protecting the assets of the company. This position concentrates on the monitoring of vendor mitigation estimates, interacting with vendors to ensure proper mitigation, and creating alignment with mitigation vendors and the unit. In addition to a wide range of benefits, as a direct employee, your insurance education and training are paid by Liberty Mutual.


  • Accurately assess mitigation handling on a claim-by-claim basis.

  • Interact with program vendors within designated timeframes throughout span of mitigation, ensuring proper mitigation.

  • Create alignment regarding policy and procedures within unit and across vendors for handling losses.

  • Identify trends and share best-practices across group.

  • Monitor mitigation estimates and final bills to ensure they are correct.

  • Use Xactimate estimating software to adjust and reconcile mitigation estimates.

  • Rotational schedule will include two shift cycles to include 8:00AM - 4:30PM and 10:30AM – 7PM CST with every other weekend rotation.

  • Water Claims Restoration Specialist would be based out of the Irving, TX office.

  • Qualifications: *

  • Bachelor's degree required

  • At least 3-5 years of prior work experience in insurance and/or dealing with specialty mitigation, restoration, and/or mitigation companies dealing directly with the identification, oversight and mitigation of water damage claims, including the estimation and monitoring of these losses is a plus but not required.

  • Possess excellent interpersonal, written and verbal skills, strong analytical skills, as well as superior customer service and negotiation skills.

  • Strong ability to work in a team environment.

  • Ability to deal with and negotiate with external vendors.

  • IICRC-WRT and/or IICRC-ASD designations highly desirable but not required

  • Ability to work flex-shifts between 8am-9pm with rotating weekends.


We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

  • 401K and Company paid pension plan

  • Medical coverage

  • Dental coverage

  • Paid time-off

  • Pay-for-Performance

  • Discounts on automobile and homeowner's insurance

  • Discount fitness memberships

  • Flexible spending accounts

  • Tuition reimbursement

  • Vision care coverage

  • Work/Life resources

  • Credit Union membership

  • Employee and Dependent life insurance

  • Disability insurance


We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.

We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.

We believe our employees take pride in knowing that they help people live safer more secure lives everyday.

Responsibility. What's your policy?

Job: *Claims

Title: Water Claims Restoration Specialist - Irving, TX

Location: TX-Irving

Requisition ID: 79594