UT Health Patient Access Representative- Cinco Ranch Clinic in Katy, Texas

Requisition Number


Job Category

Allied Health

Job Title

Patient Access Representative- Cinco Ranch Clinic



# Hours Per Week


Shift/Work Schedule

M-F; 8am-5pm


McGovern Medical School


Family & Community Medicine

Job Location

Katy, TX

Job Summary

Where Creating the Best Hope for a Healthier Future Begins...

Position is responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments.

Additional Summary Specific to Job

This position is located at our Cinco Ranch clinic.

  1. Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.

  2. Explains all required forms to the patient or guarantor and obtains the necessary signatures.

  3. Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.

  4. Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement.

  5. Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.

  6. Posts payments in the computer system and generates the appropriate patient receipts.

  7. Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.

  8. Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.

  9. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

  10. Performs other duties as assigned.

Organizational Requirements


Ability to multi-task.

Proficient typing/keyboarding skills.

High school diploma or equivalent AND two (2) years of experience in a hospital or medical business office setting.

Departmental Requirements/Preferences

Salary Range

Commensurate with experience

This position works with Houston Independent School District (H.I.S.D.) students.


This position works with minors under the age of 18 years.


This position will be working in a laboratory or clinic


This position will use radiation sources


Pre Employment Conditions

Drug Test

TB Skin Test

Open to current UTHSC-H employees only?


Job Classification


FLSA Status


Does this position accept online applications?


This is a grant funded position


Benefits Eligible


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