Location: US-TX-Killeen

Job Number: 16207491

Our client inKilleen, TX has an immediate opening for aPrinter Maintenance Technician for a long term assignment.

This is an hourly contract that pays, $13.04 an hour.

This position will require driving using your own personal vehicle. Mileage is reimbursed.

The service area is Mexia, Temple and Killeen.

All candidates will need to submit via our website for consideration to CTG job # 16207491.

Thank you for your interest!


Essential job functions:

Main Responsibilities:

Client Relationship Management

Serve as the primary customer contact for equipment support and service

Coordinate Move/Add/Change (MAC) process

Provide on-going end user training on equipment

Services Delivery

Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.

Break-fix activities account for 70% of role responsibilities

Provide IP address support

Perform basic equipment problem diagnosis

Point of contact for equipment removal and delivery for onsite support

Contact service as required (Client and 3rd party)

Utilize Client web-based applications as required to include Service Call Handling

Accurate call reporting on Equipment in Client designated systems

Remote Service call onsite support

Driving (if required for duties)

Download and install printer drivers on end-user equipment

Perform printer mapping to PC as required

Escalate printer network issues to appropriate resource

Physical as well as remote device management and control

Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc…)

Monitor/apply current software updates/patches

On site contact for remote solve resolutions requiring technical expertise

Non-Client device management as required

Perform remote device monitoring and remote solve (Client Device Management)

Identify and promote Client Office Solutions

Pro-actively manage consumables and supplies using the DOS calculator.

Maintain on-site operator replaceable parts inventory

Collect equipment meter information and submit for billing purposes

Perform Data Entry for activity and asset tracking

Manage and maintain on-site parts inventory using PM4

Additional Requirements, Skills and Qualifications:

Education Requirements:

Min/Preferred, Education Level

Minimum: High School diploma or equivalent

Candidate Background: Skills, Knowledge and Abilities:

Operational technical skills:

Lift and move up to 50 pounds

Read, write and follow basic English instructions

Customer service and communication skills

Ability to manage multiple tasks

Perform duties with minimal supervision

Basic Equipment problem solving and diagnosis per training provided

Customer problem resolution including escalation as required

Coordinate work tasks to ensure fulfillment of SOWs

Track and report account information as required

1-2 years relevant experience resolving customer and equipment printing issues

Must successfully pass a client required criminal background check, education verification, Motor vehicle records check and drug screen.


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions throughout North America and Western Europe that address the business needs and staffing challenges of clients in high-growth markets, such as technology, healthcare and life sciences, financial services, industrials, and telecommunications. CTG's clients include large technology and energy companies, major health systems, and government entities.

CTG's greatest asset is our people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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