Baylor Scott & White Health Hospitality Svcs Site Manager; Lakeway in Lakeway, Texas

Hospitality Svcs Site Manager


Nutritional Svcs

Minimum Experience: 3 years required

Associate Deg or Experience Equivalent required


Responsible for the day-to-day operations of an entire campus (which could include multiple units, departments and buildings) or multiple sites within a geographic region for the Hospitality Departments ( Environmental Services, Linen Distribution, Food & Nutrition Services, Patient Transportation, Concierge, and Valet). All Hospitality Services departments may not be active in all locations.


Manages the maintenance of each service area standards and regulatory compliance.

Oversees the daily operations of a campus or multiple sites to ensure customers are taken care of in an effective and efficient manner. This includes overseeing the management of a multitude of staff members, both directly and indirectly.

Responsible for Baylor Scott & White (BSW) program implementation in each line of service.

Handles various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules. Ensures that the site leadership team is appropriately trained and is able to handle the same personnel activities.

Ensures new staff members are properly trained and that training is appropriately documented. Will conduct audits as needed and provide feedback to their leadership team for improvement.

Responsible for the development and maintenance of all Hospitality departments on site/campus budget.

Works collaboratively with staff and departments in the hospital and/or clinic.

Creates, updates, and maintains policies and procedures to ensure the most effective and efficient procedure is followed. Ensures any change is communicated to staff members.

Responsible for ensuring adequate supplies are available by maintaining supply inventory and purchasing supplies as needed.

Perform other position appropriate duties as required in a competent, professional and courteous manner.


Experience in a healthcare setting with experience in either Food Services or Environmental Service

Demonstrates management and leadership capability

Ability to work collaboratively with others on the healthcare team

Job Family: Support Services