Texas Parks & Wildlife Customer Service Representative I (Park Store Customer Service Representative) in LaPorte, Texas

Under the direction of the Assistant Store Manager, this position is responsible for providing customer service to park visitors at the Battleship Texas State Historical Site. Operates computerized cash register and collects state revenue from visitors. Interprets policies and provides information to park visitors and general public Clerical tasks include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence, maintains files and stock and inventory. Trains and/or supervises the work of others as needed. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

*POSTING NUMBER: *17-00042

Qualification Guidelines:


  • Completion of 8th Grade. Experience*:*

  • Three years experience in general clerical, cash handling or customer service. Licensure:

  • If driving is required, applicant must possess a valid class "C" Texas driver's license. PREFERRED QUALIFICATIONS: Education:

  • Graduation from High School or GED. Experience*:*

  • Three years experience involving one or more of the following; (1) admissions, merchandise, or food sales to the public involving computer or cash register operations; (2) computer based revenue reporting or book keeping; (3) computer based retail merchandise purchasing or inventory management;

  • Experience working with the public.

Knowledge, Skills and Abilities:

  • Knowledge of retail operations;
  • Knowledge of general office procedures;
  • Knowledge of administrative and clerical procedures;
  • Knowledge of accounting/accountability of revenue collection;
  • Knowledge of basic mathematics;
  • Skill in effective verbal and written communication;
  • Skill in providing quality customer service in a courteous and professional manner;
  • Skill in planning, assigning and/or supervising the work of others;
  • Skill in making independent, sound, timely decisions;
  • Skill in using MS Word, Excel and Outlook;
  • Skill in cash register operations;
  • Ability to accurately handle cash and account for revenue collected;
  • Ability to work independently with little or no supervision;
  • Ability to work as a member of a team;
  • Ability to work under stressful conditions;
  • Ability to conduct work activities in accordance with TPWD safety program;
  • Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.

Additional Information:


  • Required to work in a public park;
  • Required to work 10 to 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. with days off other than Saturdays, Sundays and holidays;
  • Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;
  • May be required to operate a State vehicle;
  • Required to travel 5%;
  • Non-smoking environment in State buildings and vehicles.


In order to be considered for this position, the following information is required:

  • Submittal of a completed online application;
  • Work history experience MUST be completed in the online application;
  • A scanned copy of official college transcript(s) issued from the registrar must be attached to the online application (if applicable);
  • Applicants must attach a DD214 or other supporting documentation to the online application to claim Veterans Preference.

NOTE: Resume and professional references may be attached to the online application, but not in place of the completed application. A skills test may be conducted at time of interview.

Army 15, 36, 42, 56, 68, 88, 89, 92 Navy SH, YN, SN, Limited Duty Officer, CWO Coast Guard YN, 360 Marine Corps O1 Air Force 3A, 3M


Job Posting #: 17-00042

Job Title: Customer Service Representative I (Park Store Customer Service Representative)

Closing Date/Time: Thu. 10/27/16 11:59 PM Central Time

Salary: $12.94 Hourly

Job Type: Regular Part Time

Location: LaPorte, Texas

Work Address: TPWD Battleship TEXAS, 3523 Independence Parkway, La Porte, TX 77571

Hiring Contact: Regina Ayala, (281) 479-2431

Division: State Parks