Microsoft Corporation Sr. Consultant (CRM Functional) in Las Colinas, Texas
Microsoft Consulting Services is looking for a Senior Consultant with functional CRM (Customer Relationship Management) business process and application design, and implementation experience. Applicant must have CRM experiences architecting solutions and/or defining requirements in one of the following: Sales Force Automation, Marketing, and/or Customer Service. CRM solutions incorporate technologies beyond CRM. The Senior Consultant must possess the capability and desire to become an expert in Microsoft CRM related technologies with an ability to facilitate requirements solicitation, create and review Functional Design documentation and complete configuration tasks in CRM.
The role requires both functional/ technical knowledge and the ability to map CRM customer business problems to reusable end-to-end business application and technology solutions. Demonstrated ability to engage in senior level business (CxO) and/or technology decision maker discussions related to integration, business value, and business process is a must. Then goal of the Senior Consultant is to become a 'trusted advisor' to their customers.
The successful candidate will also demonstrate expertise in mentoring other consultants and in driving thought leadership within a consulting practice. Microsoft seeks candidates for this position that are highly resourceful, confident under pressure, and professionally resourceful to drive successful client solutions.
The ideal candidate will have recent experience with implementation of and development on large Microsoft Dynamics CRM and/or competitive Tier 1 CRM solutions such as Siebel, SAP, or Salesforce.com. Broad industry experience and competitive application knowledge are a plus. The ideal candidate will understand and be able to articulate the functional/technical infrastructure of Microsoft CRM (or competitor products) as well as have a working knowledge of Microsoft products such as SQL Server 2005/2008, BizTalk, SharePoint, Office, Active Directory and application architecture.
The successful candidate will have a BS/BA degree or equivalent work experience combined with a minimum of 7 years relevant working experience including expertise in business solutions deployment with an emphasis on CRM applications. Travel required at 80% + and is an integral part of this job.
Pre-Sales experience is a plus. Senior Consultants may have involvement in assisting and leading a number of pre-sales activities including estimate creation/review, POC scoping or delivery and partnering with sales teams.
Microsoft Services is dedicated to delivering on Microsoft’s mission to empower every person and every organization on the planet to achieve more. As one of the largest divisions inside Microsoft - with over 21,500 employees worldwide - this diverse team includes architects, consultants, support professionals, sales, and business leaders who serve customers in 191 countries and 46 languages. Simply put, we help customers get the most out of their technology investments. We are proud to be the face of Microsoft to many of our customers and partners. The power of that connection, in addition to understanding how they use our products, helps us deliver the voice of our customers back to our business groups to make our technology and Microsoft even better.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.