At Home Assistant Manager, Customer Support in Lewisville, Texas

At Home, the home décor superstore, provides customers with the greatest assortment of home décor products for every room, every style, at everyday low prices. With an expansive selection of more than 50,000 unique items across broad product categories, At Home enables customers to express themselves and create a home that reflects their personality and style, in ways big and small. Founded in Garden Ridge, TX, outside of San Antonio, in 1979, the Company is headquartered in Plano, TX. Through our planned growth and expansion, we offer unlimited career possibilities, competitive compensation, an excellent bonus plan, great benefits and a great place to work.

If you are a motivated, enthusiastic rock star who enjoys a fast-paced team environment laced with challenges and opportunities, you are coming to the right place, come join a FUN team - APPLY TODAY!

Our Assistant Managers directly support the company's goals to meet and/or exceed financial and sales goals for the store.

Primary Responsibilities include:

  • Assist the Store Director to maintain appropriate level of store staff by recruiting, selecting, orienting, and training employees while ensuring that all positions are filled with the best possible candidate at all times.

  • Develops employees for future advancement within the company.

  • Completes store operational requirements by scheduling and assigning employees; following up on assigned tasks; following all scheduling directives and monitoring and tracking attendance.

  • Drives productivity by training, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

  • Monitor associate compliance with all policies, procedures, programs, and provide training as needed.

  • Plans and then monitors every task ensuring they are performed in the most efficient manner.

  • Ensure a safe working and shopping environment while minimizing shrink and damages.

  • Trains, certifies and operates all store equipment including forklift, pallet jack, baler, and compactor as needed.

  • Submit facilities, IT, and store communication request according to SOP.

  • Able to perform and train all associates on every function in the building, including all office, front end, store opening and closing functions while maintaining keys to safe and building, while protecting all company assets.

  • Ensure staff is accurately processing all transactions per policy.

  • Ability to use good judgment when deciding how to handle day to day and unusual issues with customers, vendors and team members.

Desired Traits:

  • Ability to lead, train, direct and manage others.

  • Ability to comprehend, execute and enforce company programs, policies and procedures.

  • Ability to effectively communicate with supervisors and subordinates both written and verbally.

  • High energy and a high sense of urgency.

  • Strong attention to detail.

  • Ability to spend up to 100% of work time standing, bending, stooping, lifting, carrying, climbing, walking, reaching and other physical activities.

  • Ability to work independently and lead others.

Basic Qualifications:

  • At least 18 years old

  • High School Diploma/Equivalent

  • At least 1 year Management/Leadership experience

  • At least 1 year direct responsibility of leading 10 or more people

  • At least 1 years direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million

  • Ability to work a flexible schedule including nights, weekends, and some holidays

  • Ability to lift a minimum of 50 lbs., team lift 100 lbs.

ID: 2016-5537