ServiceMaster Family of Brands Contact Center HR Manager in Lewisville, Texas

Business Unit:

ServiceMaster Corporate - BSC


Contact Center HR Manager


TX-1000003 - Lewisville



Metro Area:

Dallas/Fort Worth



Postal Code:


Functional Area:

HR / Training

Branch Number:


Requisition Number:


First Open Date:


Post Date:



Provides general expertise to management on all areas of HR, or may be responsible for select functions within HR including employment, planning, and development. May also be responsible for training and new employee orientation. Duties may include contract negotiation, labor agreements, promotes good employee relations, training development, safety, and health programs. Develops, implements, and coordinates policies and programs covering several of the following: employment, labor relations, wage and salary administration, orientation and training, placement, safety and health, benefits and employee services. Assists top management in planning, development, implementation and evaluation activities. Responsible for managing several human resources functions such as employment, labor relations, compensation, training, equal employment/affirmative action, records, safety and health, benefits and employee services. May manage human resources function for a business unit or line of business.Responsibilities• Manages HR processes including on-boarding, 0ff-boarding, payroll, FMLA, leaves of absence, safety and worker’s compensation, and unemployment claims processing• Advises management regarding company policies, procedures and employment laws and assists with decisions which support positive employee relations• Recommend continual improvements to policies and procedures to support business operations• Coordinates the annual performance review and merit process within assigned business unit• Facilitates HR-related training (e.g., new hire orientation, benefits meetings, safety/ergonomics, HR compliance, positive employee relations, etc.)• Conducts or oversees investigations and consults with legal counsel as necessary.• Develops, monitors and adheres to department annual budget• Supervises and develops subordinate staffEducation and Experience Requirements• Bachelor's degree in human resources or a related field and 5+ years of human resources generalist experience required or an equivalent combination of education and experience• 1-2 years of management experience required• HR certification (PHR/SPHR) strongly preferredKnowledge, Skills, and Abilities• Knowledge of HR principles and practices• Knowledge of labor law• Excellent verbal, written, and presentation skills• Organizational and project management skills• Ability to cope with change, stress and time demands• Skill and ability to solve problems and make decisions• Knowledge and skill with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)• Supervisory skillsDisclaimerThe above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Individuals with Disability/Sexual Orientation/Gender Identity.

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