Lubrizol Senior Customer Service Representative in Lewisville, Texas
Senior Customer Service Representative
Req ID: 22542
Lubrizol Advanced Materials is an essential ingredient in improving lives. Our innovative products enhance the shampoos, lotions and soaps you use; the medicine you take; the sports apparel and shoes you wear; the detergents that keep your whites whiter and your colors from fading; the medical devices that speed your recovery and enhance your comfort; the specialty coatings that make your wood furniture, floors and cabinets more durable, more beautiful and more sustainable; and the plumbing systems in your home that will never corrode, pit or scale. With such a diverse portfolio, Lubrizol Advanced Materials offers unparalleled career growth opportunities for top-talent. To learn more about each of our core businesses, click on the following links: Estane® Engineered Polymers at https://www.lubrizol.com/Engineered-Polymers/ , Personal Care at https://www.lubrizol.com/PersonalCare/ , Home Care at https://www.lubrizol.com/Household/ , Lubrizol LifeSciences at https://www.lubrizol.com/LifeScience/default.html , Performance Coatings at https://www.lubrizol.com/Coatings/default.html , and Lubrizol CPVC Piping Systems at https://www.lubrizol.com/CPVC/ .
Summary of Responsibilities:
The Senior Customer Service Representative (CSR) is the primary resource for guiding our customers through the order handling process and can have a direct impact on our sales by cultivating long-term relationships with our customers. The role contributes to the company's success by ensuring that our customers find doing business with Lubrizol exceeds their expectations. They are responsible for delivering an exceptional service experience to every internal and external customer. The CSR ensures customer satisfaction by understanding the customers’ needs and expectations and providing timely, professional and proactive communication.
Essential Job Functions:
Ensures order entry and acknowledgement is completed within published guidelines and that shipping and billing information is accurate for each order.
Facilitates product management, pricing, technical, quality and regulatory requests.
Actively seeks out workload balance within department. Ensures customer accounts are managed when backup coverage is needed.
Guides customers through the material complaint process including processing replacement orders, RCCA communication, and credits in a timely manner. Ability to recover effectively from a service failure while turning it into an opportunity to strengthen customer relationships.
Handles more complex accounts and / or accounts where inventory management could be required.
Understands and analyzes customers’ buying habits and needs as they relate to Lubrizol's business interests and objectives.
Works on special projects and trains others in new systems, processes and/or transfer of responsibilities with customer accounts.
Provides coaching and assistance to less experienced CSR's.
Assists in writing/updating/maintaining training materials and procedures when appropriate. Looks for opportunities for continuous improvement throughout the order handling process.
Participates in interdepartmental meetings, audits and/or other duties as assigned.
Skills, Qualifications, Experience, Physical Requirements:
Bachelor’s degree from an accredited university and/or 3-5 years progressive experience in chemical or manufacturing customer service. Preferably personal home care, cosmetic or skin care industries.
Computer literate; must be proficient in Excel.
Ability to communicate effectively, both written and verbal.
Highly developed interpersonal skills with the ability to work with a team; both within the department and other departments.
Develops the trust and respect of customers through timeliness, accuracy, and dependability.
Detail oriented with ability to prioritize and follow through with commitments.
Exceptional problem-solving and multi-tasking skills and can easily adapt to change.
Excellent work ethics including a willingness to work the hours necessary to complete the job.
Located 25 miles outside of Dallas, Texas, Lewisville at http://www.cityoflewisville.com/ is one of the fastest-growing cities in the United States. Known as the “City of Expanding Horizons”, Lewisville is a flourishing suburb and a recreational hub for the DFW community, offering Lewisville Lake at http://tpwd.texas.gov/fishboat/fish/recreational/lakes/lewisville/ , a 30,000 acre mecca for those who count boating and fishing amongst their hobbies. Lewisville is not only for those who enjoy outdoor activities; the city also offers a diverse population, who has created a burgeoning dining and arts community. The ML Grand Theater at http://www.mclgrand.com/ located in Lewisville’s charming Old Town provides a venue for the areas various artistic performances. In addition to several libraries and parks, Lewisville also boasts a thriving golf community, with several golfing facilities catering to all skill levels. If you’re looking for a weekend getaway, just hop on the Denton County Transportation Authority (DCTA) A-Train at https://www.dcta.net/ , which links Lewisville to Dallas in one convenient and affordable ride. Dallas is one of the most exciting and economically lucrative metropolises in the US. One can enjoy the world-renowned Dallas Museum of Art at https://www.dma.org/ , as well as the unique and historical Deep Ellum at http://deepellumtexas.com/ and Bishop Arts District at http://www.bishopartsdistrict.com/home neighborhoods. Once done perusing art, one cannot miss paying a visit to the upscale Galleria Dallas at http://www.galleriadallas.com/ . Featuring over 200 stores and an ice skating rink, the Galleria has something to engage the entire family. When famished from shopping, Dallas offers some of the best-rated steak restaurants in the country. But if beef is not your forte, there are plenty of fusion restaurants serving fare as diverse as the city‘s population. With its thriving economy, temperate weather, vast array of activities and close proximity to DFW International Airport, working professionals will find a welcome home in Lewisville.
Lubrizol is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
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