Navigant Senior Vice President - Patient Financial Services in Lewisville, Texas

Senior Vice President - Patient Financial Services

Location: Lewisville, TX

Job Code: 1654

of Openings:



The Senior Vice President, Patient Financial Services position will be responsible for all people, processes and technology relating to Patient Financial Services for Hospital & Physician BPM clients. The position will also have responsibility for CRCM client performance metrics, and for the overall P&L performance of their service line, including sales growth of modular business. The position will have approximately 5 Vice President/Director Level Leaders, 75 Managers/Supervisors and 800+ staff members, and 4+ Processing Center locations at inception.

To speak with the Senior Manager, Talent Acquisition - Chris Rivera - (714) 361-6836 or he can be reached at

Essential Job Functions

  • Review & own all processes to collect and resolve client patient accounts.

  • Own technology selection to execute processes.

  • Serve as industry Patient Financial Services expert by participating in the development of presentations, white papers, etc.

  • Manage processes and staff to ensure client and internal KPIs are met.

  • Manage to budgeted revenue and cost targets, including sales growth.

  • Extensive Patient Financial Services process & technology knowledge.

Duties and Responsibilities

  • Monitor internal and client KPIs and develop plans to ensure the achievement of those targets.

  • Continual innovation & improvement of process flows to lower cost and improve outcomes.

  • Meeting with clients and client managers to explain performance and Patient Financial Services operations.

  • Develop and manage to budgets.

  • Collaborate with sales and help to close sales to drive revenue growth and scale.

To speak with the Senior Manager, Talent Acquisition - Chris Rivera - (714) 361-6836 or he can be reached at

Education /Qualifications /Experience

  • Bachelor’s Degree, MBA Preferred.

  • 7+ years of Hospital Business Office leadership experience, managing operations of 500+ employees across multiple sites, including offshore.

  • Extensive knowledge of call center and financial processing technology in a revenue cycle environment.

  • Multi-hospital experience, prefer vendor experience managing multiple clients.

Physical and Mental requirements:

  • Constantly operates a computer and other office equipment to coordinate work.

  • Usually remains stationary for the majority of the day.

  • Frequently travels by airplane, train or car as necessary to perform work at another location.

  • Frequently communicates with clients and coworkers and must be able to share information effectively.

  • Occasional stooping, reaching or kneeling may be necessary to reach into overhead or low cabinets.

  • Regularly uses close visual acuity and operates computer equipment to prepare and analyze and transmit data.

  • Generally works in an office environment.

Navigant Cymetrix is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information or any other basis protected by law, ordinance, or regulation.

NOTE: This job description is not intended to be all-inclusive. An employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Nothing in the above job description alters the “at will” nature of the employment relationship between the Company and the employees covered by this description. In an at-will situation, either the employer or employee may terminate the employment relationship at any time, with or without warning, and with or without cause, unless there is an existing agreement with express terms and conditions covering its termination.