Volt Information Sciences Post-Sales Project Support Coordinator in Pflugerville, Texas

Volt Workforce Solutions is currently supporting a client whose mission is to create innovative and imaginative playgrounds and outdoor fitness areas for all ages.

Unlike the playgrounds that you may have grown up with, these playgrounds and outdoor fitness areas are the result of decades of research. Research about how children play and how children develop physically, cognitive, socially, etc. Their outdoor fitness areas are the results of research about exercising and inspired by the newest trends and philosophies in training.

Research, form, and functionality all merged with modern Scandinavian design. This company is a world leader in the Play Space industry and are rapidly expanding in the U.S. too.

Job Description:

Interact with sales representatives, manufacturing and installation personnel, vendors, and customers within the North American market. Create quotes, process orders, coordinate installation, provide after sales support service.


Work closely with Sales Reps to increase efficiency and maximize customer satisfaction throughout project cycle.

Create quotes for structures, replacement parts, freight, installation,park amenities and surfacing for customers as requested.

Order new structures, replacement parts, or playground surfacing as needed from manufacturer or from third parties with detailed accuracy.

Interact with the sales force, Design, Technical, Logistics and Marketing teams as appropriate.

Accurately and in a timely manner, enter data in Navision, SLX, QuickBase and any other programs used for tracking and documenting information.

Maintain project files in a neat and orderly fashion.

Coordinate playground equipment installation as well as third party product delivery and installation.


QDB claim processing (short ships and damaged goods)

Provide closing Maintenance Letter

Provide close out binders when applicable

Resolves discrepancy resolution for invoices

Process and acceptance of return goods

Creation and organization of Project Files

Answer phones as needed and direct calls

Preparation of quotes for parts

Warranty claim processing

Preparation of Sales Proposals

Provide Air Freight quotes

Preparation of submittals

Order acceptance and processing

Provide Order Confirmations and coordination of shipments

Provide Ship Notices

Order of Insurance certificates and P&P bonds

Order of third party products

Order and coordination of installation

Calculate commissions for Distributors


Other duties as they are assigned

Volt is an Equal Opportunity Employer.

2+ years experience in a high traffic/phone customer support position in a back office, post-sales environment.

Strong MS Office experience