Volt Information Sciences Post-Sales Project Support Coordinator in Pflugerville, Texas
Volt Workforce Solutions is currently supporting a client whose mission is to create innovative and imaginative playgrounds and outdoor fitness areas for all ages.
Unlike the playgrounds that you may have grown up with, these playgrounds and outdoor fitness areas are the result of decades of research. Research about how children play and how children develop physically, cognitive, socially, etc. Their outdoor fitness areas are the results of research about exercising and inspired by the newest trends and philosophies in training.
Research, form, and functionality all merged with modern Scandinavian design. This company is a world leader in the Play Space industry and are rapidly expanding in the U.S. too.
Interact with sales representatives, manufacturing and installation personnel, vendors, and customers within the North American market. Create quotes, process orders, coordinate installation, provide after sales support service.
Work closely with Sales Reps to increase efficiency and maximize customer satisfaction throughout project cycle.
Create quotes for structures, replacement parts, freight, installation,park amenities and surfacing for customers as requested.
Order new structures, replacement parts, or playground surfacing as needed from manufacturer or from third parties with detailed accuracy.
Interact with the sales force, Design, Technical, Logistics and Marketing teams as appropriate.
Accurately and in a timely manner, enter data in Navision, SLX, QuickBase and any other programs used for tracking and documenting information.
Maintain project files in a neat and orderly fashion.
Coordinate playground equipment installation as well as third party product delivery and installation.
QDB claim processing (short ships and damaged goods)
Provide closing Maintenance Letter
Provide close out binders when applicable
Resolves discrepancy resolution for invoices
Process and acceptance of return goods
Creation and organization of Project Files
Answer phones as needed and direct calls
Preparation of quotes for parts
Warranty claim processing
Preparation of Sales Proposals
Provide Air Freight quotes
Preparation of submittals
Order acceptance and processing
Provide Order Confirmations and coordination of shipments
Provide Ship Notices
Order of Insurance certificates and P&P bonds
Order of third party products
Order and coordination of installation
Calculate commissions for Distributors
Other duties as they are assigned
Volt is an Equal Opportunity Employer.
2+ years experience in a high traffic/phone customer support position in a back office, post-sales environment.
Strong MS Office experience