Rose International INC Analyst in Plano, Texas
Desired Skill Set:
Cisco, VLAN, VOIP
job title: Telecommunications Analyst Location: Plano, TX Duration: 12 months
"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."
The Telecommunications Analyst is responsible documenting user and system requirements for the IP-PBX. The analyst should be capable of conducting user requirement gathering sessions and documenting the requirements in a standardized format. The analyst should be capable of documenting business processes in a standardized BPMN format, developing use cases, developing user acceptance test plans.
The analyst is expected to create requirements documents, prepare training guides and training content for end users. The analyst is also expected to conduct training classes for end users during project roll out.
The analyst should be able to generate reports and analyze traffic patterns and report on trends affecting the VOIP environment.
The analyst is also expected to provide relevant information to assist in troubleshooting of complex issues and preparing reports on trends affecting VOIP performance.
The analyst should have hands on experience with voice, video and unified communications technologies. Should be ok with occasional travel.
Reason for contingent headcount?
- New and Core projects
What is the project(s) name?
- PBX replacement, Lync Voice, Video Conferencing project,
What are the key objectives for this resource (project summary)?
Consultation with application support teams
What specific Client departments will they interact with?
Client Voice Network Operations
Call Center Operations
Call Center application delivery teams
Infrastructure Support Teams (Security, Server, Storage)
Application Support Teams
How long is this project (please be specific)?
- 12 months with a possibility to extend long term for the right candidate
What phase is the project currently in?
- Planning and analysis for IP PBX, Implementation and post roll out support for Skype Voice
List the position Requirements: Position includes the following responsibilities:
Analyze requirements and document various user and system requirements.
Capture project design decisions
Work with the Call Center application team to jointly develop user acceptance test plan and test cases
Develops and maintains voice services documentation library
Review and improve current voice.elecom environment
Provide occasional support for production incidents
Translates client requirements into system configuration and functional specifications for the Engineering team
Develops and coordinates test plans and the testing for any contact center system enhancement or implementation
Requirements: Skills Needed: Must Haves:
Prior VOIP implementation experience
Proficient with at least one IP-PBX technology –CISCO.ync
Call Center experience
Prior experience in Legacy to VOIP conversion project
VOIP.IP experience with ability to run captures and review logs and troubleshoot problems
Ability to conduct training classes for new feature roll outs
Ability to prepare howto documents and maintain knowledge repository of tips and tricks for end users.
Ability to review business requirements and suggest appropriate telecom solutions
Good task management and follow skills to follow up with multiple vendors to deliver the complete solution
Excellent documentation skills
Nice to Have:
Experience in supporting the implementation of a CISCO VOIP solution
Experience with Genesys Call routing
Experience with Lync 2013 O365 deployments and.r on-premise Lync 2013
Data Networking knowledge to understand network subnets, VLANs, routing and firewall
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.
Position Title: Analyst
Position Number: 243015
Location: Plano, TX