Rose International INC Analyst in Plano, Texas

Desired Skill Set:


Position Description:

job title: Telecommunications Analyst Location: Plano, TX Duration: 12 months

"U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time."


The Telecommunications Analyst is responsible documenting user and system requirements for the IP-PBX. The analyst should be capable of conducting user requirement gathering sessions and documenting the requirements in a standardized format. The analyst should be capable of documenting business processes in a standardized BPMN format, developing use cases, developing user acceptance test plans.

The analyst is expected to create requirements documents, prepare training guides and training content for end users. The analyst is also expected to conduct training classes for end users during project roll out.

The analyst should be able to generate reports and analyze traffic patterns and report on trends affecting the VOIP environment.

The analyst is also expected to provide relevant information to assist in troubleshooting of complex issues and preparing reports on trends affecting VOIP performance.

The analyst should have hands on experience with voice, video and unified communications technologies. Should be ok with occasional travel.

Reason for contingent headcount?

  • New and Core projects

What is the project(s) name?

  • PBX replacement, Lync Voice, Video Conferencing project,

What are the key objectives for this resource (project summary)?

  • Documentation/Training/Reporting

  • Analysis

  • Consultation with application support teams

What specific Client departments will they interact with?

  • Client Voice Network Operations

  • Network D&E;

  • Call Center Operations

  • Call Center application delivery teams

  • Infrastructure Support Teams (Security, Server, Storage)

  • Application Support Teams

  • IT Operations

How long is this project (please be specific)?

  • 12 months with a possibility to extend long term for the right candidate

What phase is the project currently in?

  • Planning and analysis for IP PBX, Implementation and post roll out support for Skype Voice

List the position Requirements: Position includes the following responsibilities:

  • Analyze requirements and document various user and system requirements.

  • Capture project design decisions

  • Work with the Call Center application team to jointly develop user acceptance test plan and test cases

  • Develops and maintains voice services documentation library

  • Review and improve current voice.elecom environment

  • Provide occasional support for production incidents

  • Translates client requirements into system configuration and functional specifications for the Engineering team

  • Develops and coordinates test plans and the testing for any contact center system enhancement or implementation

Requirements: Skills Needed: Must Haves:

  • Prior VOIP implementation experience

  • Proficient with at least one IP-PBX technology –CISCO.ync

  • Call Center experience

  • Prior experience in Legacy to VOIP conversion project

  • VOIP.IP experience with ability to run captures and review logs and troubleshoot problems

  • Ability to conduct training classes for new feature roll outs

  • Ability to prepare howto documents and maintain knowledge repository of tips and tricks for end users.

  • Ability to review business requirements and suggest appropriate telecom solutions

  • Good task management and follow skills to follow up with multiple vendors to deliver the complete solution

  • Excellent documentation skills

Nice to Have:

  • Experience in supporting the implementation of a CISCO VOIP solution

  • Experience with Genesys Call routing

  • Experience with Lync 2013 O365 deployments and.r on-premise Lync 2013

  • Data Networking knowledge to understand network subnets, VLANs, routing and firewall


Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.

Position Title: Analyst

Position Number: 243015

Location: Plano, TX